Job Description
🚀 Build your career at the forefront of industrial safety
Application & Technical Support Engineer | Fortress Safety (Halma plc)
📍 Erlanger, Kentucky (Office-based)
Join a business that protects people and powers industries across the world.
At Fortress Safety, part of Halma plc (FTSE 100), you’ll be part of a global team shaping the future of machinery safety—working with cutting-edge technologies and supporting customers across multiple industries.
This isn’t just a technical support role. It’s a gateway to building deep expertise, influencing product innovation, and creating real-world impact. This is NOT and IT / SaaS role, you will manage a portfolio of mechanical & electrical engineered products.
🌍 Why this role matters
As an Application & Technical Support Engineer, you’ll sit at the heart of customer success—bridging Sales, Engineering, Product, and Safety Services.
You’ll help customers solve real-world challenges, from early specification through to long-term operation—ensuring the systems designed to keep people safe perform exactly as they should.
With exposure to emerging technologies like IO-Link Safety and advanced electrical solutions, this role offers genuine progression into Sales, Product Management, or technical leadership.
🔧 What you’ll be doing
- Building deep expertise in industrial safety products, applications, and standards
- Supporting customers through technical troubleshooting, installation guidance, and application advice
- Owning customer interactions via inbox and phone, ensuring a high-quality, responsive experience
- Partnering with Sales to help customers specify and integrate solutions
- Investigating and resolving complex technical queries
- Supporting webinars, tradeshows, and customer training
- Travelling to customer sites to troubleshoot and resolve issues in real-world environments
- Capturing customer feedback to help shape future product innovation
✅ What we’re looking for
- 1–3 years’ experience in technical support, field service, or engineering
- Exposure to PLCs, HMIs, industrial automation, or safety systems
- Strong problem-solving and troubleshooting ability
- Confident communicator—comfortable working directly with customers
- A collaborative mindset with the ability to work across teams
- Engineering degree (or equivalent experience welcomed)
- Electrical or machinery safety knowledge (beneficial)
🌟 The kind of person who thrives here
You’ll likely be:
- Curious and driven to continuously improve and innovate
- A strong collaborator who builds trusted relationships
- Proactive, organised, and adaptable in a fast-changing environment
- Deeply customer-focused, always aiming to exceed expectations
💼 What’s in it for you?
Compensation & Benefits:
- Salary: $60,000 – $75,000
- 24 days holiday + 9 office closures
- 401k matching & profit-sharing potential
- 14 weeks fully paid parental leave
- Medical, dental & vision healthcare options
- Life, disability & additional insurance options
- Employee Assistance Program & long service recognition
Career Growth:
- Clear progression into Sales, Product, or technical leadership roles
- Work with a global business operating across USA, Europe, Australia, China, and India
- Be part of a Halma group company, known for long-term investment in people and innovation
🌈 Inclusion & Belonging
At Fortress, we don’t just accept difference—we celebrate it. We’re committed to creating an inclusive environment where everyone can thrive. If you need any adjustments during the recruitment process, we’ll support you.
👉 Ready to apply?
If you’re looking for a role where you can build technical depth, make a real impact, and grow your career globally—we’d love to hear from you.
Apply now or reach out for an informal conversation.