Job Description
Job ID: 812136
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Job Title: Knowledge Manager
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Location : 3700 Wake Forest Rd, Raleigh, NC 27609
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Work Arrangements: Mostly Remote
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Interview: Webcam Interview Only
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Job Description:
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The Knowledge Manager will support NCDIT by developing, managing, and improving enterprise knowledge assets that enable better service delivery, decision-making, and operational efficiency across state agencies. The role will reduce information silos, preserve institutional knowledge, and strengthen knowledge governance and collaboration.
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Key Responsibilities
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• Develop and execute an enterprise Knowledge Management roadmap aligned with NCDIT’s strategic goals.
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• Identify, collect, validate, organize, and maintain knowledge from SMEs, agencies, systems, and documentation repositories.
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• Develop taxonomies, metadata, classification standards, and knowledge governance practices.
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• Support SharePoint, Teams, intranets, portals, ITSM platforms, and enterprise content management solutions.
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• Establish processes for knowledge capture, retention, archival, and transition of legacy knowledge.
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• Partner with SMEs, content owners, IT teams, agencies, vendors, and other stakeholders to ensure accurate and accessible knowledge.
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• Identify opportunities to improve onboarding, service management, incident resolution, training, and operational outcomes through effective knowledge management.
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• Evaluate and recommend KM tools, technologies, standards, and best practices.
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• Ensure knowledge assets comply with applicable security, privacy, copyright, retention, and state/federal requirements.
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• Promote collaboration, knowledge sharing, and continuous improvement across NCDIT and supported agencies.
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Required Qualifications
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• Bachelor’s degree in Library & Information Science, Information Science, Knowledge Management, or related field; equivalent experience considered.
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• 5+ years of experience in knowledge management, information management, content management, or a related discipline.
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• 5+ years of experience in:
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o Research, information analysis, and validation.
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o Taxonomy, metadata, and content classification.
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o Integrating knowledge frameworks with intranets, portals, databases, or ITSM platforms.
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o Enterprise content/database integration and content management technologies.
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o Archiving, cataloging, and information retention.
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o Requirements gathering, stakeholder engagement, and solution delivery.
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o Translating technical information into clear business language.
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• Strong analytical, problem-solving, communication, and customer service skills.
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• Understanding of project management fundamentals and applicable data, privacy, and copyright regulations.
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• Experience with public-sector or enterprise service environments preferred.
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• KCS, ITIL, or Knowledge Management certifications preferred.