Job Description
Job Description
IT Support Specialist
Location: Duncan, South Carolina
Position: Full-Time, On-Site
Experience: 1–3 Years
Position Summary
R&E Automated Systems is seeking an IT Support Specialist to provide day-to-day, on-site IT support for our Duncan, South Carolina facility.
This position will be the primary on-site IT resource for the facility and will report to the IT Manager located at our headquarters in Shelby Township, Michigan. The ideal candidate is a self-starter who is comfortable working independently, communicating with remote IT team members, and escalating issues when needed.
Responsibilities
- Provide daily help desk support for plant and office employees.
- Troubleshoot Windows desktops, laptops, software, and peripheral devices.
- Set up and deploy computers, monitors, docking stations, phones, tablets, and other IT equipment.
- Troubleshoot basic wired network and Wi-Fi connectivity issues.
- Install, configure, and troubleshoot printers, scanners, and multifunction devices.
- Support Zebra label printers, including printing issues, templates, connectivity, and licensing.
- Assist with employee onboarding, workstation setup, and equipment changes.
- Perform basic physical IT work, including tracing and patching network cables, connecting switch ports, replacing equipment, organizing network cabinets, and installing or replacing access points and other devices.
- Maintain local IT equipment, spare hardware, and inventory.
- Work with the IT Manager and other IT team members remotely to troubleshoot and resolve issues.
- Document problems and solutions and escalate advanced issues when appropriate.
- Assist with other IT projects and technology deployments as needed.
Qualifications
- 1–3 years of IT help desk, desktop support, or similar experience.
- Working knowledge of Windows PCs, laptops, and common business applications.
- Basic understanding of Ethernet, TCP/IP, Wi-Fi, and network troubleshooting.
- Experience troubleshooting printers and computer hardware.
- Comfortable supporting phones, tablets, and other mobile devices.
- Strong troubleshooting, communication, and customer-service skills.
- Ability to work independently and take direction from remote management.
- Ability to safely perform basic physical IT work, including moving equipment and occasionally working from a ladder.
Preferred
- Experience supporting a manufacturing or industrial environment.
- Familiarity with Microsoft 365 and Active Directory.
- Experience with Zebra label printers.
- Basic experience with network switches, wireless access points, or structured cabling.
We are looking for someone with a solid IT foundation, good troubleshooting instincts, and a willingness to learn. This is an excellent opportunity to gain broad hands-on IT experience while supporting both office and manufacturing operations.
\nCompany Description
R&E Automated Systems (www.reautomated.com) is the industry leader in Automotive Controls, Robotics, Joining, and Plant Maintenance. In addition, Engineering Services, including Mechanical, Quality, Simulation, and Service Part Stamping, Assembly, and Coating.
Company Description
R&E Automated Systems (www.reautomated.com) is the industry leader in Automotive Controls, Robotics, Joining, and Plant Maintenance. In addition, Engineering Services, including Mechanical, Quality, Simulation, and Service Part Stamping, Assembly, and Coating.