Job Description
Service Desk Personnel @ Nashville, Tennessee -Onsite required
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IT Call Center Experience preferred
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Must be able to lift at least 50 pounds.
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- Able to handle call volume of up to 30 calls per day.
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People/Customer Service skills required
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Printer Administration and Troubleshooting
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- Server Print Queue, and local Queues
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Active Directory Management
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- Able to navigate Different OUs
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- Able to look up attributes
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- Able to reset password and unlock accounts.
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iOS Management, Support, and Deployment
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- Setting up new phones/Ipads
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- Resetting iTunes accounts
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- Resetting network settings
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- Backup/Restore device data
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Video Conferencing
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- Cisco WebEx
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- MS Teams
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- Cisco Presence video solutions
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Network troubleshooting
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- Internal vs external
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- VPN
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- LTE
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- Wifi
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Application Troubleshooting
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- Account permission
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- Compatibility settings
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- Browser vs installed
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Remote support
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- MSRA
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- RDP
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- TEAMs
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- Webex
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Hardware Deployment
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ServiceNow
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- Ticket management
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- Ticket assignment
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Best Regards.
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Sara RG,
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(C) 248-440-7600 EXT -4
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