Job Description
Job DescriptionDPP is seeking a Technology Support Specialist III for an opportunity with our client in the healthcare insurance industry.
Work Location: Onsite in Columbia, SC
Duration: 6 months
Terms: W2 Contract
Responsibilities:
- Learn and Provide Customer Technical Support for our DEX application.
- Serve as the initial point of contact for customer inquiries.
- Ensure Application Users have a positive experience.
- Proactively assist stakeholders in getting the desired outcome from the application.
- Troubleshoot issues and provide clear guidance and document solutions.
- Escalate complex problems.
- Identify recurring issues and work with clinical and product teams to improve product functionality and user experience.
- Contribute to company knowledge base by creating and updating work instructions/documentation and FAQs.
Required Education:
- Bachelor's degree in Computer Science, Information Technology or other job-related degree; Management Information, Systems Engineering, Computer Engineering, Integrated Information Technology, Computer Information Systems, Applied Statistics / Statistics, Mathematics – Applied Math (Not Education Track);
- OR an Associate’s Degree in Computer Science, Information Technology or other job-related degree;
- OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.
Required Work Experience:
- 2 years of technical help desk experience or other job-related experience.
Required Qualifications:
- Experience with MS Office.
- Knowledge of Healthcare & Diagnostic Testing.
Preferred Experience & Qualifications:
- A+ certification.
- Software Development & Support.
- Application development and user acceptance application testing.
- Customer inquiries.
- Healthcare.
- Molecular diagnostics testing.
- Billing and coding knowledge.
Soft Skills:
- Strong customer service skills to comprehend & prioritize end user emails and respond based on company knowledgebase.
- Ability to search and research company knowledgebase of FAQs, Articles, the Application itself and other team members to ultimately provide answers to end users in a timely fashion.
- Good Manual testing skills (Web Applications).
- Strong writing and verbal skills allowing ability to communicate effectively with users.
- Desire and aptitude to learn new information which may encompass a variety of topics such as:
- Application development and user acceptance application testing
- Customer inquiries
- Molecular diagnostics
- Billing and coding
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
Interested? Learn more:
Click the apply button to learn more about this position (#26-01368).