Desktop Support Technician II

Published: 6/14/2022

Technology

Job Description

We are seeking a Desktop Support Technician II to provide reliable technical support for corporate office staff in a primarily office-based environment. Reporting to an IT Manager, this role will support Windows and Microsoft 365 environments alongside macOS and Apple devices, resolving incidents and maintaining effective day-to-day technology operations. No travel is required.

Responsibilities

Resolve technical incidents for corporate office staff.
Troubleshoot hardware issues across Windows, macOS, and Apple devices.
Provide software support for Windows, Microsoft 365, macOS, and related applications.
Deploy and configure user devices.
Diagnose and resolve network connectivity issues.
Manage support tickets, documenting troubleshooting steps and resolutions.
Escalate issues appropriately and report through the IT Manager.

\nCompany Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation