System Administrator Level 2 (MSP / Hybrid WFH)
Job Description
System Administrator Level 2 (MSP / Hybrid WFH)
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Location: Plainfield, NJ
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Work Model: Hybrid WFH with local client visits
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Salary: $75,000 to $85,000
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MSP Experience: Required
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Grow Beyond the Help Desk
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We are a growing Cloud and Cybersecurity Managed Services Provider hiring a System Administrator Level 2 to take ownership of escalated support issues across multiple client environments.
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This is a hybrid WFH role with a mix of remote support and local client site work. You will handle Tier 2 escalations, support Microsoft cloud and infrastructure environments, assist with projects, and have a clear path toward Tier 3, architecture, and senior escalation responsibilities.
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What You Will Work On
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• Resolve escalated issues across Microsoft 365, Windows, endpoints, servers, and networking
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• Administer Active Directory, Group Policy, Microsoft 365 users, licensing, permissions, Intune, and device management
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• Troubleshoot DNS, DHCP, VPNs, firewalls, and general network connectivity
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• Support SonicWall and Cisco Meraki environments
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• Assist with Microsoft 365 and Entra ID migrations, workstation refreshes, office moves, and infrastructure projects
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• Support Windows Server, Hyper-V or VMware, backups, MFA, and endpoint security
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• Use PSA and RMM tools to manage tickets, devices, patching, documentation, and time entries
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• Work directly with clients remotely and onsite when needed
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What We Are Looking For
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• 2+ years of MSP or multi-client IT support experience
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• Strong Tier 2 troubleshooting and escalation experience
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• Hands on experience across Microsoft 365, Active Directory, Windows, networking, and endpoint support
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• Familiarity with PSA and RMM platforms such as Kaseya, ConnectWise, Autotask, or Datto
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• Experience with Intune, Autopilot, SonicWall, Cisco Meraki, Windows Server, virtualization, or PowerShell is a plus
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• Strong client communication, documentation, and problem-solving skills
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• Valid driver's license and reliable transportation for local client visits
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Compensation and Benefits
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• $75,000 to $85,000 salary based on experience
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• Hybrid WFH schedule
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• Medical, Dental, and Vision Insurance
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• Retirement plan
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• Paid time off and holidays
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• Mileage reimbursement
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• Certification support
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• Defined career path from Tier 2 into Tier 3, senior escalation, and architecture responsibilities