Job Description
Job Description
WC Smith has an exciting opportunity for an Assistant Community Manager at Park Chelsea, part of The Collective. The Collective is a collection of buildings, including Park Chelsea, The Agora, and The Garrett, featuring world-class amenities. The Assistant Community Manager will be expected to have significant interaction with residents, including maintaining a high level of customer service and taking ownership of all aspects of property management.
THE ASSISTANT COMMUNITY MANAGER WILL:
• Acts as the main point of contact for all resident issues, concerns, and maintenance requests after move-in.
• Partners with the maintenance team and other Managers to ensure all property and resident needs are met.
• Opens the property office and orders office, kitchen, and coffee supplies as needed.
• Assists with the financial management performance of Park Chelsea, including maximizing income, tracking expenses, overseeing adherence to the budget, and budget planning.
• Serves as the Point of Contact for the Front Desk and the Resident Services Coordinators
• Oversees rent collection, reviewing and verifying monthly billings, invoices, resident ledgers, and accounting details as needed.
• Oversees evictions and represents the property at court hearings as needed.
• Helps ensure excellent curb appeal and general upkeep and maintenance of the property.
• Support leasing efforts as needed, including assisting with administrative leasing tasks and providing coverage when necessary.
• Uses problem-solving skills and best judgment to handle unpredictable situations as they arise.
• Collaborate with the General Manager in creating goals to better serve our residents and maximize performance.
• Manages operations of Park Chelsea when the General Manager is not present.
• Provides assistance with The Collective initiatives and events as needed.
A LEADING APPLICANT HAS:
• At least two years of property management experience, preferably working at a property with at least 500 units
• Good financial management skills, with some general knowledge of ledgers and collections required
• Strong customer service orientation with a focus on resident relations
• Previous experience working at a fast-paced, Class A property
• Prior experience working in the Navy Yard/Capitol Riverfront market would be helpful.
• Exemplary problem-solving, communication, and analytic skills
• Highly organized with excellent written and verbal communication and interpersonal skills
• Comprehensive knowledge of Federal and DC Fair Housing laws
• Previous experience utilizing property management software (Yardi preferred)
• Advanced Microsoft Office skills such as Outlook, PowerPoint, Excel, and Word
• Ability to work a flexible schedule to accommodate the needs of residents, including on-call and weekends as needed
BENEFITS FOR FULL-TIME EMPLOYEES (AVERAGE OF 30 OR MORE HOURS PER WEEK):
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Advocate
• Flexible Spending Account
• Life Insurance and AD&D
• Company-paid Short-term and Long-term Disability
• 401(k) Plan with company match
• Paid Time Off
• Ten paid holidays
• Pre-tax Commuter Benefits
• Employee Assistance Program
• Legal Insurance
• Free parking
ABOUT WC SMITH
WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate.
Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area.
What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years, we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city’s long-term vision for growth with our residents’ vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there and inhabit them.
WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at careers @wcsmith.com or 202-465-7060.
WC Smith does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team and such candidate was submitted to the WC Smith Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in future partnership, please contact careers @wcsmith.com. Failure to comply, could impact future potential partnership.
Monday through Friday, 8:00 am - 5:00 pm with weekend flexibility.