Job Description
Education
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- High school diploma required.
- Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience, preferred.
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Experience
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- 0–2 years of experience in an IT support or Help Desk role.
- Experience supporting both on-site and remote users.
- Strong analytical and problem-solving skills.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Customer-focused approach with strong phone support and service skills.
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Technical Skills
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- Basic troubleshooting experience with Microsoft Office applications and other software.
- Working knowledge of Windows operating systems and general computer hardware.
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