IT Support Technician - Residential Healthcare

Job Description

Job Description

IT Technician
Location: Falls Church, VA. On-site.
Schedule: Monday - Friday, 12:00pm (noon) - 9:00pm (1 hour lunch)
Compensation: $28-$32/hour

At AMFM Healthcare, we are deeply committed to providing world-class mental health treatment that transforms lives. Behind every compassionate clinician, therapist, and program is a strong, reliable technical foundation — and that’s where you come in.

We’re seeking a dedicated IT Support Technician to join our growing team and help ensure the seamless operation of our IT systems across multiple locations. This is your opportunity to support an organization that makes a real difference every day, while growing your career in a dynamic, mission-driven environment.

What You’ll Do

As our IT Support Technician, you’ll be the first point of contact for IT support — helping both local and remote teams with everything from system troubleshooting to onboarding new staff. You’ll play a key role in ensuring that our clinical and administrative teams can focus on what matters most: caring for our clients.

Your responsibilities will include:

• Diagnosing and resolving IT issues related to computers, networks, and software systems

• Configuring and deploying new workstations and supporting users through onboarding

• Managing user accounts across multiple platforms and ensuring proper access

• Maintaining IT asset inventory across all AMFM sites

• Supporting mobile devices, local/network printers, and web-based video technologies like Zoom

• Assisting with software patching, updates, and system maintenance

• Collaborating with Tier II support, system administrators, and the Director of IT

• Documenting procedures, fixes, and system updates in our internal knowledgebase

• Participating in occasional after-hours or weekend support as needed

What You Bring

• 3+ years of hands-on IT support experience, preferably in a fast-paced or healthcare setting

• A degree, trade school diploma, or relevant technical certifications (e.g., CCNA, MCSA, CompTIA)

• Familiarity with HIPAA, HITECH, and CFR 42 Part II regulations

• Strong experience with Google Workspace and Microsoft Office 365

• Working knowledge of networking principles (TCP/IP, routers, switches, RADIUS)

• Experience with JumpCloud, mobile device management (MDM), and remote monitoring tools (RMM)

• Ability to clearly communicate technical concepts to non-technical team members

• Possess valid driver’s license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.

Who You Are

• Calm under pressure, especially when handling time-sensitive IT issues

• A strong communicator and natural collaborator — you're helpful, not just technical

• Organized, reliable, and attentive to detail

• Passionate about learning new technologies and solving real problems

• A team player who believes in the mission of AMFM Healthcare and wants to contribute meaningfully to our success

Why Join AMFM Healthcare?

• A compassionate, client-centered organization where your work truly matters

• Opportunities to grow within a supportive, values-driven team

• The chance to support life-saving mental health treatment through top-tier IT systems

• A dynamic environment where no two days are the same

Benefits for full time employees:

• Medical, Dental, and Vision plans through Anthem or Kaiser.

• FSA/HSA Accounts.

• Life/AD&D insurance through Anthem, 100% paid for by the employer.

Other benefits include:

• 401k plan with employer match.

• PTO, Self Care Day, and Floating Holiday.

• Educational Assistance Reimbursement Program.

• Employee Assistance Program.

• Health and Wellness Membership.

AMFM Healthcare is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.