Job Description
Job Description
Shift:
3pm-11pm
11pm-7am
Sentry Force Security is seeking a reliable and detail-oriented Security Dispatcher to join our operations team. The Dispatcher serves as a critical communication link between field personnel, clients, account managers, and company leadership. This position requires strong multitasking abilities, excellent communication skills, and the ability to remain calm under pressure.
The ideal candidate will be organized, professional, and capable of managing multiple priorities in a fast-paced security operations environment.
Responsibilities
- Monitor and maintain daily staffing schedules.
- Receive and document call-offs, tardiness, and scheduling changes.
- Dispatch officers to open shifts, emergency assignments, and client requests.
- Communicate with security officers, supervisors, clients, and management.
- Track officer check-ins, incidents, and shift coverage.
- Maintain accurate records of calls, incidents, and staffing activity.
- Monitor company email, phone lines, and communication platforms.
- Assist with after-hours and emergency response coordination.
- Ensure all posts remain properly staffed and operational.
- Prepare reports and provide updates to management as needed.
- Support recruiting and onboarding teams when necessary.
Qualifications
- High school diploma or equivalent required.
- Previous dispatch, scheduling, security, customer service, or administrative experience preferred.
- Strong computer skills including Microsoft Office and email systems.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize effectively.
- Professional phone etiquette.
- Ability to work independently with minimal supervision.
- Must be dependable and punctual.
- Security industry experience is a plus but not required.
Preferred Experience
- Security Dispatch
- Security Operations Center (SOC)
- Emergency Communications
- Call Center Operations
- Scheduling and Workforce Management
- Customer Service
- Administrative Support
Work Environment
- Office-based position.
- Fast-paced environment requiring frequent communication with field personnel and clients.
- Must be able to sit for extended periods while monitoring communications and schedules.
- May require evenings, weekends, holidays, and on-call availability.
\nCompany Description
Sentry Force Security is a premier national security firm dedicated to protecting the people and places that matter most. From public housing communities to healthcare systems, higher education institutions, municipalities, and special events, we deliver security solutions designed for real-world complexity.
Company Description
Sentry Force Security is a premier national security firm dedicated to protecting the people and places that matter most. From public housing communities to healthcare systems, higher education institutions, municipalities, and special events, we deliver security solutions designed for real-world complexity.