ENVIRONMENTAL SERVICES QUALITY ASSURANCE LEAD

Job Description

Job Description

ENVIRONMENTAL SERVICES QUALITY ASSURANCE LEAD
Full-Time | $21.58 - $22.92/hour, based on experience

As an Environmental Services Quality Assurance Lead your work will help support a safe, clean, enjoyable and dignified environment for our residents, while you enjoy a workplace rooted in compassion and respect. The schedule will vary depending on community needs, hours 8:00 AM to 4:30 PM, Monday through Friday with some holidays and weekend rotation.

Key Responsibilities

• Maintain departmental quality standards by actively supporting daily operations and team members
• Ensure compliance with Kendal at Ithaca standards and regulatory requirements
• Promote positive resident relations and follow established policies and procedures
• Provide coverage in areas affected by staff absences
• Conduct quality assurance audits within the WorxHub system
• Serve as team leader in the absence of the EVS Manager
• Collaborate with Laundry Coordinator, Facility Services, and Social Work departments
• Assist with apartment turnovers and annual cleanings in Independent Living and Health Care residences
• Maintain high standards of cleanliness throughout the facility
• Operate commercial laundry equipment
• Distribute clean linens and collect soiled linens facility-wide
• Treat stains; repair, sew, discard, and record linen items as appropriate
• Supply bed and bath linens to residents and the Dining department
• Coordinate and manage personal laundry services for Health Center residents
• Oversee labeling and inventory of resident personal laundry

Qualifications

• Knowledge of housekeeping and laundry policies and procedures
• Previous commercial cleaning and laundry experience
• Experience with commercial laundry and labeling equipment
• Strong time management skills and attention to detail
• Ability to multitask and adapt to changing priorities
• Leadership ability and capacity to work effectively under pressure
• Strong interpersonal skills; able to work harmoniously with staff, residents, vendors, and visitors
• Effective verbal and written communication skills
• Good reading, writing, math, and telephone skills
• Ability to train and teach cleaning and laundry procedures used at Kendal at Ithaca

Compensation & Perks

• Competitive hourly wage of $21.58 - $22.92, based on experience
• Accrued paid sick time
• Access to on-site amenities, including a walking path, pool, sauna, tennis court, library, and gym
• Welcoming and respectful workplace culture
• Opportunity to contribute meaningfully to the daily lives of older adults

Benefits

• 403b Retirement Account
• 403b Matching Up to 5%
• 5% Employer Retirement Grant
• Dental Insurance
• Employee Assistance Program
• Employee Education Grant- Application Requirements
• Flexible Spending Account
• Health Insurance
• Hardship Funds Program - Application Requirements
• Holiday Pay - 8 Holidays Per Year
• Life insurance Paid By Kendal
• Paid Family Leave (PFL)
• Paid Time Off
• Paid Sick Time Off
• Referral Program
• Vision Insurance

Join Us!
If you're looking to make a difference in a supportive and mission-driven community, we invite you to apply.