Job Description
Job DescriptionWe are looking for an IT Systems Administrator to provide onsite technical support for a mission-driven nonprofit serving children, youth, and families in California. This long-term contract position is ideal for a hands-on, detail-focused individual who can balance daily user support with infrastructure administration in a Microsoft-centered environment. The role will act as a key technology resource for staff, helping maintain reliable systems that support both office-based and distributed employees.
Responsibilities:
• Deliver onsite and remote technical assistance for employees, resolving issues involving computers, software applications, printers, connectivity, and security tools.
• Administer core Microsoft technologies, including Windows-based systems, Outlook, Teams, and related business productivity platforms.
• Coordinate employee onboarding and offboarding by preparing laptops, creating and removing accounts, assigning access, and ensuring a smooth technical setup.
• Support the organization’s infrastructure by maintaining servers, network devices, and Cisco-related equipment across the environment.
• Manage user access and device support for remote staff, helping maintain secure and dependable connectivity for a distributed workforce.
• Contribute to IT planning efforts by identifying system needs, recommending improvements, and participating in practical technology decisions.
• Maintain accurate technical documentation and help ensure information is transferred correctly into required healthcare-related systems when necessary.
• Provide support for business applications such as QuickBooks, Paycom, and Salesforce as needed, coordinating troubleshooting and user guidance.
• Monitor and organize technology assets and equipment to help keep daily operations running efficiently across the organization.• Hands-on experience in IT systems administration and end-user support within a Microsoft-based environment.
• Working knowledge of Active Directory, Microsoft Windows Server, and Windows 10 administration.
• Ability to configure devices, manage user accounts, and support onboarding for both onsite and remote employees.
• Experience troubleshooting hardware, software, printers, and basic network connectivity issues.
• Familiarity with network infrastructure and support for technologies such as Cisco and Citrix environments.
• Experience with Dell hardware and general device lifecycle support is preferred.
• Strong communication skills with the ability to assist non-technical users in a clear and detail-oriented manner.
• Exposure to applications such as QuickBooks, Paycom, or Salesforce is helpful but not required.