Information Technology Support Technician

Published: 6/14/2022

Technology

Job Description

DRP Global Solutions, LLC serves as a managed services provider and consulting services for small/medium businesses (SMB). We have been supporting SMB clients since 1999. DRP Global Solutions is a rapidly growing dynamic organization that utilizes the best solutions in virtualization, wireless and remote access technologies and services. https://drpglobal.com.

We are currently seeking a strong candidate that can support one of our clients that will need dedicated IT helpdesk support on site.

THIS POSITION IS FOR IMMEDIATE HIRE! The position will report to the VP of Operations within the client organization.

The ideal candidate should have the ability to learn quickly, provide technical help desk instruction to users and possess strong troubleshooting and training skills. You should have IT Network and/or Desktop Management skills.

Training and orientation will begin immediately for the right candidate.

Position Summary:

Professional and experienced individual dedicated to learning new technologies and applications. In this position, the successful candidate will maintain and support the integrity of all workstations, phones and associated hardware and software applications at a corporate office.

The candidate must be able to learn, train and support all installed applications within the environment. This IT Support Technician will also be the main point of contact for employees who experience computer issues. For the right individual this is an excellent opportunity to join an established organization to learn new products and technologies in managed services, networking, Storage and more.

Responsibilities and Duties:

· Provide IT support to departments and team members.

· Setup new user accounts and system permissions.

· Train new hires and employees on how to utilize the systems and applications.

· Manage day to day IT functions at the corporate office.

· Complete new community setups remotely for internet services, VoIP phones, printers and desktop equipment.

· Active Directory, Microsoft Exchange, Hyper-V Virtualization, Microsoft Office, Adobe Suite, File Server, Permissions and Security.

Complete new hire setup including network access, printers and applications.

· Ability to learn new products and instruct users on how to use them.

· Learn and manage VoIP phone system.

· Troubleshoot issues and maintain access and services for each location.

· Complete ongoing training and technology classes.

· Managing the electronic ticketing system.

Qualification and Skills:

· 2-5 Years Microsoft Active Directory Services

· Windows 11 workstations

· Windows Server Operating Systems

Remote Desktop
VoIP Phone Management
O365 Email Management
File Server Access and Permissions

· Excellent communication and organizational and customer service skills

· Ability to function in a hands-on environment

· Extremely detailed oriented

· Understanding of Networking, VPN and Routing

· Excellent presentation and training skills

Requirements:

· Associates Degree (minimum requirement). Comparable experience and service skills.

· Comparable combination of education, training and experience which provides the requisite knowledge, skill and abilities for this position, may be substituted for the minimum qualifications. Candidate must be time flexible and ready to respond.

· Must have valid driver’s license

· Must have current automobile insurance

· Must have a reliable vehicle

· Must have cell phone

· Must have internet service

Compensation:

This is a full-time salaried position starting at $65,000.00 to $80,000.00 based on experience and knowledge. qualified candidates may also receive a hiring bonus. Healthcare Benefits are available.

*This position is for an immediate hire. If you are interested in applying for this position, please apply within ZipRecruiter for an initial virtual interview and submit your resume here for review.

\nCompany Description

We have an immediate position to fill with a candidate who is highly motivated self-starter and energetic about closing business. We have the most flexible and rewarding managed services sales positions available. Our mission is to allow our sales team to manage their own work life balance while managing your accounts with no limit on what you can earn. If you can identify and close a minimum of 25 accounts, manage your time and create a long lasting relationship with clients; this position offers everything. This position will report to the Director of Sales Solutions within the organization. The ideal candidate should have the ability to learn quickly and provide outstanding customer service. You must be an assertive over-achiever with strong communication skills and demonstrate a consistent track record of increased sales.

Company Description

DRP Global Solutions, LLC serves as a managed services provider and consulting services for small/medium businesses (SMB). We have been supporting SMB clients since 1999. DRP Global Solutions is a rapidly growing dynamic organization that utilizes the best solutions in virtualization, wireless and remote access technologies and services. \r\n\r\nWe have an immediate position to fill with a candidate who is highly motivated self-starter and energetic about closing business. We have the most flexible and rewarding managed services sales positions available. Our mission is to allow our sales team to manage their own work life balance while managing your accounts with no limit on what you can earn. If you can identify and close a minimum of 25 accounts, manage your time and create a long lasting relationship with clients; this position offers everything. This position will report to the Director of Sales Solutions within the organization. The ideal candidate should have the ability to learn quickly and provide outstanding customer service. You must be an assertive over-achiever with strong communication skills and demonstrate a consistent track record of increased sales.