Implementation Supervisor

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Assist in managing day-to-day operations of the Implementation team.
• Supervise and serve as first point of contact for Implementation Specialists and Associates.
• Coach and support team members to help them meet departmental goals and exceptional customer service.
• Work with Director to measure the team’s performance and productivity, and assure progress is consistent.
• Recruitment and training of team, selecting the right candidate, proper training, and providing ongoing support.
• Manage and coordinate project plans for all implementations
• Perform primary benefit design set up for new plans and clients and delegate tasks to implementation team.
• Manage and streamline customized implementations.
• Serve as primary point of contact for new large clients through the implementation phase
• Facilitate conference calls and communication between clients and other internal departments during the implementation phase.
• Maintain detailed documentation supporting all aspects of implementation
• Supporting the Director of Client Services to ensure that the department meets all company procedures and policies.
• Help to increase the efficiency of existing processes and procedures to enhance the departments productivity and efficiency.
• Travel to client locations as needed to provide implementation “go live” support

QUALIFICTIONS AND REQUIREMENTS

• Associate degree with at least two years of relevant experience, or an equivalent combination of education and work experience.
• Knowledge of PBM industry and healthcare experience preferred
• Proficient in Microsoft Office applications
• Supervisory of people experience
• Project management skills preferred
• Prior supervisory experience preferred
• Excellent organizational and time management skills
• Excellent telephone etiquette, verbal and written communication skills
• Ability to analyze, interpret and develop solutions effectively
• Excellent time management and organizational abilities.

PHYSICAL DEMANDS:

• Ability to sit for a minimum of (7) hours
• Ability to lift and/or move up to 20lbs
• Ability to multitask

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

Ready to start your rewarding journey with us? APPLY TODAY!

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com.

ProCare Rx is an Equal Opportunity Employer.