Job Description
Job Description
Voice & VoIP Technician - Pittsburgh, PA
- Timeframe - July 2026 - early January 2027
- 40 hours - Standard Business Hours
Scope
- We are seeking an experienced Voice & VoIP Technician to support the installation, configuration, maintenance, and troubleshooting of enterprise voice communications systems within a hospital environment.
- The technician will be responsible for supporting Cisco Unified Communications (CUCM), IP phones, voice gateways, voicemail, and related telephony infrastructure while ensuring minimal disruption to clinical and business operations.
- This role requires strong customer service skills and the ability to work in secure, mission-critical healthcare environments.
Key Responsibilities
- Install, configure, and support Cisco VoIP/IP telephony systems, including Cisco Unified Communications Manager (CUCM).
- Deploy, relocate, and troubleshoot IP phones, voice gateways, analog devices, and related telephony equipment.
- Perform Moves, Adds, Changes, and Deletes (MACD) for hospital users, departments, and clinical areas.
- Troubleshoot voice quality issues, call routing, voicemail, SIP, QoS, and network connectivity problems.
- Coordinate with network, infrastructure, and clinical IT teams to resolve telephony incidents.
- Maintain accurate documentation, inventory records, and update ITSM tickets for all work performed.
- Support emergency communication systems and ensure compliance with hospital operational and security standards.
Preferred Skills & Qualifications
- 3+ years of experience supporting Cisco VoIP and enterprise telephony environments.
- Experience with Cisco CUCM, Unity Connection, SIP, SCCP, voice gateways, and QoS.
- Knowledge of LAN/WAN networking fundamentals and structured cabling.
- Experience working in healthcare or other mission-critical environments is highly preferred.
- Cisco CCNA Collaboration or equivalent Cisco Voice certifications are a plus.
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.