Job Description
Job Description
Job ID 23674 – IT Help Desk – Tier 1
Location: Oldsmar, 34677 – This position is onsite
Pay: $23-$25.00 per hour
Type: Contract, approximately (1) month (last candidate did go perm)
Schedule: Mon- Fri 8-5pm
Career outlook: Room to grow
Job description:
- Provide technical support to internal employees, primarily focusing on level 1 technical requests.
- Assist nurses in resetting passwords, addressing login issues, and answering general system questions.
- Log all technical requests and issues accurately.
- Escalate complex or major issues to Tier 2 and above team members for resolution.
- Maintain thorough documentation of technical support interactions and resolutions.
- Ensure timely and effective communication with internal employees regarding the status of their technical requests.
- Continuously update knowledge base and documentation to improve efficiency and effectiveness of technical support processes.
- Collaborate with other team members to troubleshoot and resolve technical issues efficiently.
Requirements:
- Must have (1) year of helpdesk experience
- Must have experience working in a queue
- Must have strong soft skills, kind to coworkers/employees
- High school diploma or equivalent
- Background check required
- Drug screening required