Job Description
JOB TITLE SAP Analyst III – SAP S/4HANA Service
\n
LOCATION Charlotte, NC 28217
\n
EMPLOYMENT TYPE Contract
\n
DURATION 11+ Months
\n
SALARY/RATE Pay Rate: To Be Confirmed
\n
The expected compensation range will be provided in accordance with applicable North Carolina requirements. Compensation will be determined based on qualifications, experience, and other lawful, job-related factors.
\n
BENEFITS
\n
No employer-provided benefits are offered for this contract position.
\n
\n
JOB SUMMARY
\n
The SAP S/4HANA Service Systems Analyst provides L2/L3 production support for SAP S/4HANA Service solutions following go-live. This role works closely with business stakeholders and cross-functional IT teams to resolve issues, improve service processes, support system enhancements, and maintain stable operations across the service management environment.
\n
RESPONSIBILITIES
\n
- \n
- Provide L2/L3 production support for SAP S/4HANA Service, including incidents, service requests, and defects within established service levels.
- Perform root cause analysis and implement sustainable solutions.
- Drive continuous process and system improvements.
- Configure, support, and maintain Service Orders, Service Contracts, Entitlements, Warranty Management, Repair Processes, Resource Scheduling, and Service Billing.
- Monitor and support integrations between SAP S/4HANA Service and SD, MM, FI/CO, and PM/EAM.
- Support SAP Fiori applications and mobile solutions used by service and field service teams.
- Participate in UAT, regression testing, and production releases.
- Develop user documentation and provide end-user training.
- Collaborate with business stakeholders to identify enhancement opportunities.
- Support adoption of new functionality and process improvements.
- Participate in on-call and off-hours support as required to maintain system stability and business continuity.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
REQUIRED QUALIFICATIONS
\n
- \n
- Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field, or an equivalent combination of education and experience.
- 10–15 years of SAP experience with a strong focus on Service, Customer Service, Plant Maintenance, or Enterprise Asset Management.
- Minimum 5+ years of hands-on SAP S/4HANA Service module support experience.
- Experience supporting production environments, including incident, problem, and change management.
- Experience supporting SAP Fiori applications and mobile solutions for Field Service Management.
- Strong understanding of integrations across SAP SD, MM, FI/CO, and PM/EAM.
- Strong troubleshooting, analytical, and root cause analysis skills.
- Experience managing multiple priorities in a fast-paced support environment.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management capabilities.
- Working knowledge of SAP testing methodologies and release management processes.
- Hands-on experience with:
- Service Order Management
- Service Contracts and Entitlements
- Warranty and Claims Management
- Service Billing and Finance processes
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
PREFERRED QUALIFICATIONS
\n
- \n
- Experience supporting both SAP ECC PM/CS and SAP S/4HANA Service environments.
- Familiarity with ITIL-based support processes and service management practices.
- Experience with ticketing and workflow tools such as ServiceNow or Jira.
- Experience supporting global users across multiple regions and time zones.
- Knowledge of SAP Field Service Management (FSM) and related mobility solutions.
- SAP certification in S/4HANA Service, Customer Service, Plant Maintenance, or a related area.
\n
\n
\n
\n
\n
\n
\n
WORK REQUIREMENTS
\n
- \n
- This is an onsite position in Charlotte, North Carolina.
- Standard schedule is 40 hours per week.
- Availability for on-call and off-hours support may be required.
- Ability to collaborate effectively with business stakeholders and cross-functional IT teams.
- Ability to troubleshoot complex SAP production issues and manage competing priorities.
- Reasonable accommodations may be available to qualified individuals with disabilities to enable them to perform essential job functions.
\n
\n
\n
\n
\n
\n
\n
EQUAL OPPORTUNITY EMPLOYER
\n
We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics under applicable federal, state, and local law. Reasonable accommodations are available for qualified individuals with disabilities and for other legally protected needs, as required by law.
\n
APPLICATION
\n
Qualified candidates are encouraged to apply with an updated resume highlighting SAP S/4HANA Service, SAP production support, Service Management, SAP Fiori, Field Service Management, SD/MM/FI-CO/PM-EAM integrations, and root cause analysis experience.