Job Description
Job Title: AV Site Support
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Location: Washington DC 20004
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Job Summary
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· Great Customer Service and Professional skills.
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· Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
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· Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
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· Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
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· Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
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· Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
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· Support live events by operating AV systems and addressing any technical issues that arise.
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· Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
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· Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
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· Maintain accurate records of support requests, resolutions, and equipment maintenance.
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· Capable of providing smart hands support in IDF switch room.
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Qualifications:
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· Bachelor’s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology.
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· Familiarity with ServiceNow ticketing system
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· Proven experience in providing IT support in an office environment.
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· Strong problem-solving skills and attention to detail.
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· Basic understanding of audio and video equipment and their functions.
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· Excellent communication and interpersonal skills.
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· Ability to work independently and as part of a team.
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· Willingness to travel to various client locations as needed.
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· Ability to lift and carry equipment up to 50 lbs.
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· Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.
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Preferred Skills:
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· Familiarity with video conferencing platforms and common office tools and operating systems.
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· Basic knowledge of networking and cabling.
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· Experience with asset management software and IT service management tools.
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Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards
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Thanks and Regards
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Akash Verma
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Raas Infotek Corporation.
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262 Chapman Road, Suite 105A,
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Newark, DE -19702
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E-Mail: akash.verma@raasinfotek.com|Website: www.raasinfotek.com
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Linkedin: linkedin.com/in/akash-verma-b72471224