Job Description
Job Description
Job Summary
Due to continued growth and expanding client demand, we are seeking a Tier 1 IT Support Technician with a strong desire to develop their technical skills across a variety of technologies and environments.
This role supports a diverse client base operating in growing, dynamic environments. You will work alongside experienced technicians to deliver enterprise-level support while gaining hands-on experience with real-world systems, tools, and best practices. This is an ideal opportunity for someone early in their IT career who is motivated to learn, grow, and build a long-term path in managed services.
The position includes both remote and onsite support for clients under our Operations-as-a-Service (OaaS) and Time & Materials (T&M) models. The ideal candidate will have a solid foundation in Microsoft Windows environments and a basic understanding of networking concepts, along with strong customer service skills.
Success in this role requires attention to detail, a focus on security and process, and the ability to think beyond immediate issues—providing solutions that are scalable and aligned with long-term client needs. This position works closely with our clients and requires an individual who can build trust, manage multiple priorities, and contribute to strong, lasting relationships.
Required Qualifications
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Working knowledge of Microsoft Windows (Desktop OS)
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Basic understanding of:
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TCP/IP and networking fundamentals
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Active Directory and/or Microsoft Entra ID (Azure AD)
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Experience supporting:
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Microsoft 365 (Outlook, Teams, OneDrive, Exchange Online)
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End-user devices, printers, and common business applications
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Ability to troubleshoot and resolve hardware, software, and basic network issues
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Experience using or exposure to ticketing systems (PSA)
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Strong documentation habits and attention to detail
Preferred Qualifications
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Experience working in a Managed Service Provider (MSP) environment
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Exposure to or experience with:
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Remote Monitoring & Management (RMM) tools (e.g., Datto RMM or similar)
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PSA platforms (e.g., Autotask or similar ticketing systems)
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Endpoint security solutions (e.g., SentinelOne or similar EDR platforms)
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Basic experience with:
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Windows Server environments
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Network devices (firewalls, switches, wireless access points)
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Entry-level certifications such as:
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CompTIA A+ / Network+
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Microsoft Fundamentals (MS-900, AZ-900)
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Environment & Tools (What You’ll Be Working With)
To help candidates understand our environment and self-qualify, we leverage:
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PSA / Ticketing: Autotask
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RMM: Datto RMM
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Security Stack: SentinelOne, email security platforms (Avanan or similar)
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Cloud Platforms: Microsoft 365 / Entra ID
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Documentation: IT Glue (or equivalent)
Experience with these tools is a plus—but more importantly, we’re looking for candidates who are comfortable learning and working within structured systems and processes.
Qualifications
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Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
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1–3 years of IT support experience, preferably supporting multiple users or environments
Technical Competencies
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Ability to engage in technical troubleshooting and discussions to drive effective solutions for clients
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Working knowledge of:
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Microsoft Windows 10/11
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Microsoft Windows Server (2016/2019/2022 or newer)
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Microsoft Office / Microsoft 365 environments
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Familiarity with:
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Backup and endpoint security solutions
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Virtualization platforms (Hyper-V, VMware)
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Exposure to networking and infrastructure hardware such as:
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Cisco, Meraki, Fortinet, SonicWall, Ubiquiti
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Professional Expectations
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Commitment to continuous learning and technical development
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Willingness to complete required training and certifications within established timeframes, as required
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Ability to communicate effectively with both technical and non-technical audiences
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Capable of working independently while also collaborating within a team environment