Job Description
Job Description Job Description: NOC Engineer Position: NOC Engineer (Network Operations Center Engineer) Job Summary
We are looking for a skilled NOC Engineer responsible for monitoring, maintaining, and troubleshooting network and IT infrastructure. The role involves 24/7 monitoring of network devices, identifying incidents, performing first-level troubleshooting, coordinating with internal teams and service providers, and ensuring high availability of services.
Key Responsibilities
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Monitor network infrastructure, servers, applications, and telecom services using NMS and monitoring tools.
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Perform real-time incident detection, alert analysis, and troubleshooting.
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Handle network issues related to routers, switches, firewalls, links, and connectivity.
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Perform first-level troubleshooting for LAN, WAN, VPN, VoIP, and internet connectivity issues.
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Escalate critical incidents to L2/L3 support teams as per defined procedures.
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Monitor bandwidth utilization, latency, packet loss, and network performance metrics.
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Perform device health checks and ensure availability of network services.
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Create and manage incident tickets using ticketing tools.
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Coordinate with ISPs, vendors, and internal teams for issue resolution.
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Follow incident, problem, and change management processes.
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Maintain daily operational reports, incident reports, and network documentation.
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Perform configuration checks, backups, and basic network changes as required.
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Support scheduled maintenance activities and network upgrades.
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Ensure compliance with SLA requirements and operational procedures.
Required Skills & Qualifications
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Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or related field.
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Experience in a NOC, network support, telecom, or IT operations environment.
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Strong understanding of networking concepts:
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TCP/IP
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OSI Model
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IP addressing and subnetting
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VLANs
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Routing and switching
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DNS and DHCP
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VPN concepts
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Basic knowledge of network devices:
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Routers
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Switches
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Firewalls
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Wireless controllers
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Experience with monitoring tools such as:
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SolarWinds
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PRTG
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Nagios
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Zabbix
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Grafana
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Splunk
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Basic troubleshooting skills using tools like ping, traceroute, nslookup, and Wireshark.
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Knowledge of ticketing tools such as ServiceNow, Jira, or similar platforms.
Preferred Skills
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Knowledge of Cisco, Juniper, Fortinet, or MikroTik devices.
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Understanding of VoIP/SIP and telecom operations.
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Basic Linux administration skills.
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Experience with cloud platforms (AWS/Azure/GCP) is a plus.
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ITIL process knowledge is preferred.
Certifications (Preferred)
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Cisco CCNA
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CompTIA Network
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ITIL Foundation
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Vendor-specific networking certifications
Soft Skills
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Strong monitoring and troubleshooting ability.
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Good communication and documentation skills.
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Ability to work in rotational shifts and handle critical incidents.
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Ability to prioritize tasks in a fast-paced environment.
Experience Level
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0 3 years: Junior NOC Engineer
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3 5 years: NOC Engineer
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5 years: Senior NOC Engineer