Information Technology Support Specialist
Job Description
Title: IT Support Specialist
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Contract Duration: 06 Months
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Location: Onsite, Nashville, TN
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Pay Rate Range: $19 - $35/hr.
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IT Support Specialist
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We are looking for an experienced IT Support Specialist to provide hands-on technical support in a fast-paced corporate environment. The role will support both onsite employees and remote users across multiple locations.
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Key Responsibilities:
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Troubleshoot Mac and Windows hardware/software issues.
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Provide AV and conference room support, including Zoom, Teams, Google Meet, projectors, and video conferencing.
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Deploy and manage laptops/desktops using Jamf, NinjaOne, AirWatch, or similar MDM tools.
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Administer Okta, Google Workspace, and end-user applications.
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Manage IT support tickets and resolve user issues promptly.
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Maintain hardware/software inventory and update knowledge-base documentation.
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Collaborate with escalation teams to improve the overall end-user experience.
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Requirements:
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2–3+ years of experience in IT/Desktop Support.
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Strong macOS and Windows troubleshooting skills.
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Hands-on AV/conference room support experience.
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Basic to intermediate knowledge of networking, Wi-Fi, switches, and servers.
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Experience with Apple enterprise management/MDM tools.
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Familiarity with ITIL/service desk ticketing systems and Confluence.
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Strong customer service, troubleshooting, and communication skills.
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Ability to lift/move IT equipment weighing 50+ lbs. when required.
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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
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Equal Employment Opportunity
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PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
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Fair Chance Employment
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PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
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Accommodations
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We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
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Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.