Job Description
Tower Technician
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We are seeking a full-time Tower Technician to support optical transport and infrastructure across customer data center and co-location environments in the US.
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This role offers an excellent opportunity to take on a leadership and client-facing position, serving as the primary interface between customers and vendors. If you have experience auditing quality, performing optical transport work, and enjoy travelling, this role offers high-visibility enterprise exposure and opportunities for career growth.
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REQUIRED SKILLS & EXPERIENCE
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-3–5 years of experience in data center operations or a similar technical environment with direct customer interaction.
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-Hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC connectors, fan-outs, and structured cabling.
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-Experience with optical testing and transport troubleshooting.
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-Prior team lead experience.
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-Strong written and verbal English communication skills for customer-facing interactions.
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-Excellent organisational, administrative, and documentation skills using customer applications and Microsoft Office tools.
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-Ability to interpret and execute Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
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-Commitment to safety standards, quality requirements, and operational best practices.
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-Ability to lift and move equipment weighing up to 50 lbs and work comfortably at heights.
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DESIRED SKILLS & EXPERIENCE
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-Advanced technical certifications in fiber optics, optical transport systems, or data center infrastructure.
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-Experience conducting third-party provider (3PP) audits and performance evaluations.
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-Experience with rapid deployment, migration, and emergency break/fix in data center environments.
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WHAT YOU WILL BE DOING
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Technical Breakdown
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70% – Optical Transport & Fiber Infrastructure: Single-mode/multi-mode fiber, LC connectors, structured cabling, and optical testing.
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30% – Data Center Systems & Documentation: Methods of Procedure, cut sheets, ticketing tools, and inventory tracking.
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Daily Responsibilities
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40% – Vendor Audit & Quality Oversight: Conduct daily audits of third-party provider (3PP) technician work and provide immediate feedback.
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30% – Hands-On Technical Support: Perform fiber installation, decommissioning, break/fix, remediation, migration, and optical testing using VFLs, OTDRs, and power meters.
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30% – Customer Interaction & Documentation: Communicate through ticketing tools and face-to-face interactions, read network diagrams, and execute MoPs and cut sheets.