Job Description
Job Description
We are seeking a dependable and detail-oriented IT Specialist to support daily IT operations in an FDA-regulated manufacturing environment. This role provides technical support, maintains IT infrastructure, troubleshoots hardware, software, and network issues, and helps ensure secure, reliable business operations.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
- Install, configure, maintain, and troubleshoot hardware, software, Windows operating systems, Microsoft 365, and user accounts.
- Support Active Directory, Azure, networking, VPNs, servers, backups, antivirus, and firewall policies.
- Assist with SAP and other business applications.
- Manage onboarding/offboarding, IT assets, software licensing, and user access.
- Maintain IT documentation, SOPs, and help desk tickets.
- Support cybersecurity initiatives, system upgrades, backups, disaster recovery, and business continuity.
- Coordinate with third-party vendors for IT maintenance and support.
Qualifications
- 2–3+ years of IT Support, Help Desk, or Systems Support experience.
- Experience working in an FDA-regulated manufacturing environment is required.
- Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, networking, hardware, software, and troubleshooting.
- Experience with SAP or other ERP systems preferred.
- Familiarity with Azure, Group Policy, cybersecurity, backups, and disaster recovery is a plus.
- Strong communication, organization, and problem-solving skills.
- Preferred: Experience in pharmaceutical, biotech, or medical device manufacturing
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