Job Description
Description
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The Mission Assurance Center (MAC) Operator serves as a frontline operational resource within Technology\nOperations. This position provides real time monitoring, observability, incident coordination, and operational\nsupport for enterprise technology services across corporate, field, application, and other business or technical\nenvironments. The role monitors dashboards, tools, events, and alerts to help identify potential service issues\nand maintain situational awareness of the technology environment.\nThe MAC Operator acts as a daytime escalation point for support calls, helps initiate incident response calls\nwhen service impacting issues require coordinated response, executes approved operational playbooks,\nassists with configuration and asset accuracy, and supports inventory management activities. This role partners\nclosely with Technology Operations, Application Support, business stakeholders, and other technical teams to\nstrengthen observability practices, improve documentation, and support reliable service delivery.\n\n• Reside in the Mission Assurance Center and monitor enterprise technology environments using dashboards,\nmonitoring platforms, event management tools, and automated alerts.\n• Proactively identify, investigate, and respond to system, network, application, infrastructure, and service issues.\n• Maintain awareness of the overall health and availability of technology services across corporate, field,\napplication, and other business or technical environments.\n• Document incidents, operational events, service interruptions, and related actions in the appropriate service\nmanagement system.\nOperational Support and Escalation\n• Act as an escalation point for daytime support calls from corporate, field, application, and other business or\ntechnical environments.\n• Start incident response calls when service impacting issues require coordinated response across support teams\nand stakeholders.\n• Perform initial triage, gather relevant details, and coordinate routing or escalation to the appropriate Technology\nOperations, Application Support, or technical support team.\n• Provide timely operational updates during service impacting events, outages, and maintenance activities.\n• Support incident coordination by tracking actions, next steps, and communication needs.\n\nPlaybook Execution and Continuous Improvement\n• Execute approved playbooks and standard operating procedures for support remediation tasks.\n• Perform predefined validation, recovery, maintenance, and operational checks in accordance with documented\nprocedures.\n• Work with Network, System, Application Support, and other technical teams to develop, review, and improve\noperational playbooks.\n• Identify opportunities to improve runbooks, documentation, handoffs, and operational readiness.\nConfiguration and Asset Accuracy\n• Assist with Configuration Management Database reviews and updates to help ensure ownership, relationship,\nlocation, and service data remains accurate and current.\n• Support periodic reviews of infrastructure, application, and service records to improve data quality and\noperational visibility.\n• Document gaps or inconsistencies and coordinate follow up with the appropriate technical teams.\nInventory and Stockroom Support\n• Assist with inventory management for Systems and Network teams across site stockrooms and designated\nstorage areas.\n• Support receiving, organizing, auditing, and tracking of technology equipment and spare assets.\n• Help maintain accurate inventory records and assist with lifecycle management activities as directed.\n• Coordinate with technical teams to help ensure critical spare equipment and supplies are available when\nneeded.\nService Management and Compliance\n• Follow established Incident, Problem, Change, Knowledge, and Request Management processes.\n• Maintain accurate tickets, documentation, operational notes, and status updates.\n• Demonstrate compliance with company policies, procedures, standards, and applicable laws and regulations.\n• Perform other duties as assigned.
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Skills
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Network connectivity, Lan/wan, Network operations, Network operations center, Troubleshooting
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Top Skills Details
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Network connectivity,Lan/wan,Network operations,Network operations center,Troubleshooting
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Additional Skills & Qualifications
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Education\n• Associate degree in Computer Science, Information Technology, Management Information Systems, or a related\ndiscipline preferred.\n• Equivalent combinations of education, technical training, certifications, and relevant work experience will be\nconsidered.\nExperience\n• Minimum of two to four years of experience supporting technology operations, service desk operations, network\noperations, systems administration, application support, infrastructure support, or a related technical function.\n• Experience working in an operations center, monitoring center, service desk, help desk, or operational support\nenvironment preferred.\n• Experience troubleshooting technical issues and coordinating escalations across multiple support teams.\n• Experience with monitoring, observability, event management, alerting, and service management practices\npreferred.\n• Experience following documented standards, playbooks, and procedures in a production support environment.\n\nEnterprise monitoring and observability concepts\n• Incident, Problem, Change, Knowledge, and Request\nManagement processes\n• Network, server, storage, application, database,\ncollaboration, endpoint, and cloud or hybrid infrastructure\nconcepts\n• Data protection and recovery concepts\n• Configuration management and asset management\npractices\n• Inventory tracking and stockroom management practices\n• Strong troubleshooting, analytical, and prioritization skills\n• Ability to identify, assess, document, and escalate\noperational issues\n• Ability to start coordinated incident response calls and\nsupport stakeholder communication during service\nimpacting events\n• Strong attention to detail and situational awareness\n• Clear verbal and written communication skills\n• Customer focused approach to operational support\n• Ability to collaborate with Technology Operations,\nApplication Support, business stakeholders, and other\ntechnical teams while following documented procedures
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Experience Level
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Intermediate Level
\n\t\t\t\t\tJob Type & Location
This is a Contract position based out of Waukesha, WI.
Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukesha,WI.
Application Deadline
This position is anticipated to close on Aug 3, 2026.
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\nAbout TEKsystems\n\n
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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\nAbout TEKsystems and TEKsystems Global Services \n\n
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.