Job Description
Job Description
JSG is hiring an Ecommerce Operations Specialist for our client in Azusa, CA.
Pay rate: $20 per hour
Responsibilities/Daily Tasks
- Order Management: Manage the entire order process, from processing to fulfillment and shipping, ensuring timely and accurate order completion while maintaining high customer satisfaction.
- Inventory Management: Monitor inventory levels, coordinate with teams to ensure stock availability, and implement strategies to minimize stockouts and excess inventory.
- Platform/Website Maintenance: Maintain and update the ecommerce platform, manage product listings, and ensure the platform's health metrics are optimized. Collaborate with the RMA/IT team to resolve technical and product issues.
- Customer Service Support: Act as the primary customer service representative, addressing inquiries, resolving issues, and escalating cases as needed. Monitor customer feedback and implement improvements for an enhanced shopping experience.
- Quality Assurance: Conduct regular shipping audits to ensure carrier efficiency and monitor distribution center pickups and carrier claims.
- Collaboration: Work with cross-functional teams, including marketing and ecommerce projects, to align ecommerce strategies with business objectives. Contribute insights to drive continuous improvement.
- Marketing/Analytics: Manage monthly analytics and key performance indicators (KPIs) in operations and assist with marketing objectives.
- Other Duties as Assigned: Perform other duties, projects, and assignments as requested by management in support of Pacific Best Inc.'s business objectives.
Qualifications
- Bachelor’s degree in business administration, Marketing, or a related field (preferred but not required).
- Experience with website development.
- Experience in digital marketing, including asset creation and digital footprint enhancement.
- Strong data analytical skills with the ability to interpret data and make informed decisions.
- Proven experience in ecommerce operations, preferably within the consumer goods industry.
- Excellent communication and interpersonal skills for effective team collaboration and customer service.
- Detail-oriented with a focus on accuracy and the ability to thrive in a fast-paced environment with multiple priorities.
- Familiarity with online marketplaces (e.g., Amazon, eBay, Walmart) and shopping cart websites (e.g., Shopify, BigCommerce).
\nCompany Description
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Company Description
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\n\nWe offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more.\n\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.\n