Technical Support Specialist

Job Description

Job DescriptionTechnical Support Specialist

Duties & Responsibilities:

• Provide technical support for customers - phone, remote and on-site
• Troubleshoot & resolve systems related issues in real time to minimize operational down time
• Set up, install, troubleshoot, and maintain computer and network equipment, cables, operating systems, and other software and hardware
• Train users in proper use of hardware & software
• Configure, maintain, monitor, and back up of servers & appliances
• Work with ticketing, time, and billing systems efficiently and accurately
• Communicate with customers to solve problems and provide best practice analysis
• Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
• Ticketing and time and billing entries daily
• Attend scheduling/staff meetings as necessary
• Calendar Management - Ensure proper priority is given to projects & service requests
• Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer

Position Requirements:

• Minimum 2-year Associates Degree in Computer/IT field
• Minimum 1-3 years’ experience in a position with similar responsibilities of those required for this position

Must have experience with:

• New user setup – usernames, passwords, hardware setup, email setup, profile setup
• Active Directory administration
• Microsoft 365 administration
• Hardware troubleshooting and break/fix
• Basic network fundamentals – DHCP, DNS, IP Addressing
• Preferred familiarity with Microsoft Windows Server, Microsoft Exchange, Networking and IP address configuration, Microsoft365 administration, Autotask, Datto, Cisco Meraki, Microsoft Azure
• Customer service oriented with great communication skills – verbal and written
• Ability to work in a fast-paced deadline-oriented environment
• A registered vehicle and a valid Driver's License
• Ability to frequently bend/stoop, stand, reach, lift, and sit
• Ability to lift up to 75 lbs

What we offer:

• $45,000 - $55,000
• 401k & Profit Sharing Plan
• Health Insurance (Medical, Dental, Vision)
• FSA/Section 125 Plan
• Paid Vacation/PTO/Holidays
• Quarterly Bonus program for technical staff
• Flexible work from home – 1 day as agreed upon
• Work/life balance focus
• Company Outings
• Opportunity for advancement

Benefit Conditions: Waiting period may apply, only full time employees are applicable

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• Associate (Preferred)

Experience:

• Service desk: 2 years (Required)
• Windows: 2 years (Preferred)

Work Location: On-site with 1-day a week remote flexible