L1 Support Technician

Job Description

Job Summary

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We are looking for an L1 Support Technician to support thin-client deployment, upgrades, hardware replacement, and troubleshooting across healthcare facilities in Nebraska and Iowa.

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Key Responsibilities

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• Deploy, configure, rename, and upgrade thin-client devices.

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• Configure devices using Wyse Management Suite (WMS).

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• Support Windows 10/11 and Windows 11 Persistent VDI.

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• Troubleshoot hardware, peripherals, and network connectivity issues.

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• Replace desktops/thick clients with thin-client devices.

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• Install applications and validate device functionality.

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• Update device inventory and asset records in ServiceNow HAM.

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• Document deployment activities and escalate technical issues.

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• Travel between assigned healthcare facilities in Nebraska and Iowa.

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Required Skills

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• Experience in desktop support or L1 IT support.

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• Knowledge of Windows 10/11 and thin-client devices.

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• Basic networking knowledge: TCP/IP, DHCP, DNS, LAN, and Wi-Fi.

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• Understanding of VDI environments and hardware troubleshooting.

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• Experience with device deployment and asset management.

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• Strong communication and documentation skills.

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• Willingness to travel between assigned sites.

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Preferred: Experience with Wyse Management Suite, ServiceNow HAM, healthcare IT, and large-scale device deployment projects.