Job Description
Job Description
Job Title: Desktop Support Technician
Location: 4999 East Pointe Drive Zanesville OH USA 43701
Description:
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Under strict supervision, performs configuration, installation and/or repairs of PC hardware and peripherals according to established procedures.
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Contacts end user to define data migration requirements and perform the data migration, if required. Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed.
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Adheres to and enforces facility security measures, company safety standards and software licensing procedures. Assists in setting up PC's and related peripherals for special requests.
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Lends guidance to desktop support teams on hardware related issues.
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Performs own work and provides assistance to others as directed.
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Job tasks, correctly performed, have minimal impact upon the viability of the organization.
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Error is readily ascertainable by the supervisor and can be corrected.
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Skills are typically acquired through possession of a A+ certification or equivalent experience and 2 years of experience in a PC related field which includes experience in hardware configuration.
Additional Requirements (Not Listed in Job Posting):
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Excellent time management skills and the ability to meet deadlines in a fast-paced environment.
Machinery/Tools Used:
- Basic PC repair tools and equipment.
- Standard hand tools, including screwdrivers.
- Computer hardware diagnostic and troubleshooting tools.
Confirmed Job Description Requirements:
- Good working knowledge of PC hardware and electronics.
- Good working knowledge of operating systems.
- Strong troubleshooting and technical support skills.
- Excellent customer service, communication, and interpersonal skills.
- Ability to diagnose, repair, and maintain computer systems and related equipment.