Job Description
Job Description
Service Desk Support Specialist
Our client is seeking a customer-focused Service Desk Support Specialist to join its growing Information Technology team. This is an excellent opportunity for an IT support professional who enjoys solving technical problems, delivering exceptional customer service, and supporting end users in a fast-paced enterprise environment.
The ideal candidate will have experience supporting Microsoft technologies, troubleshooting hardware and software issues, and providing both remote and deskside support. This role offers excellent career growth opportunities within a stable and expanding organization committed to investing in technology and its employees.
Position Overview
The Service Desk Support Specialist is responsible for providing first- and second-level technical support to employees across the organization. This individual will serve as the primary point of contact for technical incidents, service requests, and end-user support while ensuring timely resolution of issues and an outstanding customer experience.
Success in this role requires strong troubleshooting skills, excellent communication, and the ability to manage multiple priorities while maintaining high service standards.
Key Responsibilities
Service Desk bachelor's degree is a plus.
- Microsoft certifications (MS-900, MD-102, AZ-900, or similar).
- Experience with ITIL or IT Service Management (ITSM) best practices.
- Experience with endpoint management solutions such as Microsoft Intune or SCCM.
- Familiarity with enterprise networking fundamentals.
- Experience supporting hybrid or cloud-based Microsoft environments.
- Knowledge of cybersecurity best practices and user account security.
Technical Skills
Required
- IT Service Desk
- Help Desk Support
- Desktop Support
- Windows 10
- Windows 11
- Microsoft 365
- Microsoft Office
- Microsoft Teams
- OneDrive
- Outlook
- Active Directory
- Azure Active Directory (Entra ID)
- Office 365 Administration
- Remote Support Tools
- Hardware Troubleshooting
- Software Installation
- Printer Support
- User Account Administration
- Incident Management
- Ticketing Systems
- Customer Support
Preferred
- Microsoft Intune
- SCCM / MECM
- ITIL
- Endpoint Management
- Windows Imaging
- Basic Networking
- VPN Support
- Multi-Factor Authentication (MFA)
What You'll Receive
- Competitive base salary
- Hybrid work schedule (Monday, Wednesday & Friday onsite)
- Comprehensive medical, dental, and vision benefits
- 401(k) with company contribution
- Paid vacation and company holidays
- Professional development and technical training
- Opportunities to grow into Systems Administration, Infrastructure, Cloud, Cybersecurity, or Enterprise Applications roles
- A collaborative team environment with a company committed to technology innovation and employee development
Company DescriptionGTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.