Job Description
Job DescriptionWe are looking for a dependable Test Center Administrator to support a secure and detail-focused testing environment in Huntsville, Alabama. This is a Contract position suited for someone who is comfortable working varied shifts, including Saturdays and occasional evening hours, while delivering excellent in-person customer service. The ideal candidate is organized, attentive to detail, and confident handling administrative tasks, candidate check-in, and exam room monitoring in a regulated setting.
Responsibilities:
• Welcome test takers, confirm identity documentation, and guide them through the check-in process with care and courtesy.
• Enforce testing procedures and security standards by conducting required screening steps and maintaining strict control of exam materials.
• Observe candidates throughout their exams to help preserve testing integrity and respond promptly to issues that arise.
• Document irregular incidents clearly and escalate concerns in accordance with site guidelines and established protocols.
• Create a fair, calm, and supportive experience for each candidate while maintaining consistent compliance with operating procedures.
• Protect the testing site from misconduct by monitoring activity in person and through available surveillance tools.
• Assist with administrative and clerical duties, including report writing, basic recordkeeping, and communication with staff or candidates.
• Support test center operations through flexible scheduling, movement of supplies or equipment, and basic workstation or lab upkeep when needed.• High school diploma or equivalent required; additional college coursework is helpful.
• At least one year of face-to-face customer service experience in an environment such as retail, hospitality, food service, or a similar setting.
• Ability to communicate clearly and professionally with candidates and team members, both verbally and in writing.
• Comfortable using Microsoft Windows-based systems and common office applications, including Microsoft Office, Outlook, and web browsers.
• Capable of managing multiple tasks at once while handling clerical support, front-desk responsibilities, and candidate interactions.
• Able to stand or remain seated for extended periods, walk through the testing room regularly, and escort candidates as needed.
• Must be able to bend, stoop, work in tight spaces safely, and lift up to 40 pounds when moving materials or equipment.
• Strong attention to detail and visual focus needed to monitor computer screens, camera feeds, and activity within the testing room.