Job Description
Job Description
We are seeking a dependable, customer-focused, and technology-oriented individual to join our team as an Entry-Level Technical Support Specialist.
This position is a great opportunity for candidates who enjoy solving problems, assisting others, and learning new technologies. The ideal candidate has strong communication skills, a positive attitude, and the ability to troubleshoot basic technical issues while providing professional support.
Training and onboarding support are provided to help qualified candidates succeed in the role.
Requirements/Responsibilities
Key Responsibilities
Provide technical assistance and support to customers and team members
Troubleshoot basic hardware, software, connectivity, and account-related issues
Respond to support requests through email, chat, phone, or other approved channels
Identify technical problems and provide clear, step-by-step solutions
Document support requests, resolutions, and relevant information
Escalate complex technical issues to the appropriate team when necessary
Assist users with software, applications, system access, and basic configuration
Maintain a professional and helpful customer-service experience
Follow established technical support procedures and company policies
Stay informed about relevant systems, tools, and technology
Qualifications
High school diploma or equivalent preferred
Previous technical support or customer service experience is a plus but not required
Basic knowledge of computers, software, and common technical troubleshooting
Strong written and verbal communication skills
Excellent problem-solving and critical-thinking abilities
Strong attention to detail and organizational skills
Ability to work independently in a remote environment
Comfortable learning new software and technology
Reliable internet connection and suitable remote-work environment
Benefits & Perks
Part-time and full-time opportunities
Remote work flexibility
Training and onboarding support
Flexible scheduling options, where available
Professional development opportunities
Supportive and collaborative team environment
Opportunity to gain valuable technical support experience
Career growth opportunities based on performance and business needs
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.