Job Description
Job Description
Overview
Join a growing and innovative organization as a SCADA Software Technician, where you'll play a key role in delivering and supporting Ignition-based solutions that drive operational efficiency. This position offers the opportunity to take ownership of software testing, configuration, and deployment while serving as a critical escalation point for complex technical support issues. Working closely with a distributed engineering team, you'll help ensure reliable system performance and contribute to developing scalable best practices.
In addition to leading software configuration for new customer projects, this role will serve as the Tier 2 software support lead for existing projects—diagnosing complex software-related issues, resolving them when possible, and collaborating with engineering for escalations. You will also be responsible for developing and maintaining technical documentation for SCADA configurations, software features, and support processes to ensure consistency and knowledge sharing across the organization.
Key Responsibilities
Software Testing & Quality Assurance
- Test and validate new Ignition features, scripts, and user interface components
- Perform functional, integration, and regression testing in controlled environments
- Document test cases, results, and release notes for internal and client use
SCADA Configuration & Deployment
- Lead configuration efforts for new client implementations, including tag setup, alarms, historian logging, and dashboards
- Partner with field teams during commissioning to ensure successful system performance
Tier 2 Software Support
- Serve as the primary escalation point for advanced software-related support issues
- Troubleshoot and resolve configuration, scripting, and integration challenges
- Collaborate with Tier 1 support to improve troubleshooting processes
- Escalate complex issues to engineering with clear documentation and replication steps
Documentation & Standards
- Develop and maintain configuration templates, deployment guides, and troubleshooting documentation
- Track system configurations and software updates with accuracy
- Ensure all documentation remains current and standardized across teams
Qualifications
Required:
- 2–4 years of experience with SCADA software configuration and deployment
- Strong proficiency in tag configuration, Python scripting, alarms, and historian setup
- Working knowledge of PLC/RTU communications (Modbus, MQTT, OPC-UA)
- Excellent troubleshooting and problem-solving skills
- Experience creating and maintaining technical documentation
Preferred:
- Ignition certification
- Experience in agricultural automation or irrigation systems
- Familiarity with wireless telemetry (LoRa, cellular)
- Experience with Git/version control and QA workflows
- Knowledge of REST API integrations
What Success Looks Like
- Zero major defects after deployment of new Ignition features
- Quick and effective resolution of Tier 2 issues
- Standardized, documented, and repeatable configurations
- Clear guidance available for support and deployment teams
Why This Opportunity
This role offers the opportunity to take ownership of mission-critical SCADA systems, collaborate with a highly skilled engineering team, and directly impact operational efficiency in a rapidly evolving technical environment.
To comply with some state laws, the annual base salary range for this position has been provided. The range given is broad and should be considered as a guideline only. Our client will consider a candidate's work experience, education/training, key skills, the salaries of current employees in similar roles, and other factors when extending an offer.