Job Description
Job Description
Robert Half is looking for a Project Specialist to support long-term lodging requests and client service operations in Lexington-Fayette, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who can balance customer care, vendor coordination, and negotiation while working in a fast-paced hospitality environment. The person in this role will help secure suitable hotel options, manage reservation changes, and contribute to cost-saving opportunities that align with client expectations and travel guidelines.
Responsibilities:
• Coordinate extended-stay reservation requests and present lodging solutions that match client needs, policy requirements, and service expectations.
• Evaluate hotel availability, pricing, and amenities to recommend options that align with client guidelines and budget considerations.
• Lead negotiations for longer-duration bookings, including complex requests involving tight timelines, limited inventory, or cost constraints.
• Build and maintain productive relationships with hotel partners to obtain competitive rates, discounts, and proposal opportunities.
• Monitor market activity and booking patterns to identify savings opportunities and support broader lodging consolidation efforts.
• Confirm reservations in accordance with client standards such as per diem limits, location preferences, authorized traveler rules, and required amenities.
• Address day-to-day issues involving clients and hotel partners, including reservation updates, extensions, early departures, and other changes.
• Partner with account-focused teams to deliver lodging solutions that support client programs and meet required turnaround times.
• Participate in assigned meetings, training sessions, and additional tasks needed to support service delivery and team objectives.
• Experience in customer service, hospitality, travel coordination, or hotel reservations.
• Demonstrated ability to negotiate pricing, terms, and booking arrangements with external partners.
• Strong client relations skills with the ability to understand needs and recommend appropriate solutions.
• Sound judgment and problem-solving ability in situations involving limited availability or urgent deadlines.
• Knowledge of hotel market practices, regional lodging options, and service standards.
• Ability to manage multiple requests simultaneously while maintaining accuracy and meeting deadlines.
• Clear written and verbal communication skills for working with clients, hotels, and internal stakeholders.