Executive Desktop Support Engineer

Job Description

Role: Executive Desktop Support Engineer

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Location: Richmond, VA (Onsite)

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Type: Full-Time

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Job Details:

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Must Have Technical/Functional Skills

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• Extensive Corporate IT Deskside Support experience in an enterprise environment, with demonstrated ability to

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• independently resolve complex end-user technology issues.

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• Demonstrated Executive/VIP Support experience providing white-glove support to C-Suite leaders and Executive

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• Assistants.

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• Strong expertise supporting Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.

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• Hands-on experience supporting Microsoft Teams Rooms, Zoom Rooms, and Webex meeting platforms.

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• Strong knowledge of Active Directory, Entra ID (Azure AD), VPN, MFA, and identity management.

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• Experience with Mobile Device Management (MDM) solutions, including Intune and mobile device troubleshooting

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• (iOS/Android).

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• Experience using ServiceNow or similar ITSM platforms for incident, request, and asset management.

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• Skilled in hardware deployment, imaging, device refreshes, break-fix support, and asset lifecycle management.

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• Ability to provide high-touch, on-demand support in executive offices, boardrooms, and high-profile meeting

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• environments.

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• Experience supporting hybrid meetings, executive events, leadership town halls, and customer-facing presentations.

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• Strong troubleshooting skills across networking, wireless connectivity, printers, docking stations, peripherals, and

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• collaboration technologies.

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• Experience maintaining executive spare device inventory and coordinating rapid device replacements.

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• Ability to work flexible hours, including early mornings, evenings, and occasional weekends to support executive

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• meetings and events.

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• Excellent verbal and written communication skills with strong executive presence and professionalism.

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• Demonstrated ability to manage sensitive information with a high degree of confidentiality and discretion.

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• Strong customer service orientation, stakeholder management skills, and ability to perform under pressure in high visibility environment.

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Roles & Responsibilities

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• Provide white-glove IT support to C-Suite executives, senior leadership, and executive assistants.

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• Act as the primary point of contact and escalation for executive technology issues.

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• Deliver resolution of hardware, software, mobility, networking, and collaboration tool issues.

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• Provide dedicated onsite, remote, and travel support for executive users.

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• Configure, deploy, and maintain executive laptops, mobile devices, tablets, and peripherals.

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• Manage executive spare device inventory and facilitate immediate replacement of failed equipment.

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• Support Windows 10/11, Microsoft 365 applications, VPN, MFA, wireless connectivity, printers, docking stations, and

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• peripherals.

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• Troubleshoot and resolve issues related to Outlook, Teams, OneDrive, SharePoint, and enterprise collaboration

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• tools.

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• Support mobile devices including iPhones, Android devices, and tablets, ensuring seamless connectivity and

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• productivity.

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• Maintain executive support documentation, knowledge articles, and user-specific requirements.

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• Record and manage incidents, service requests, and asset information using ServiceNow or equivalent ITSM tools.

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• Manage hardware refreshes, technology upgrades, office moves, onboarding, and offboarding activities for executive

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• users.

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• Monitor conference room and AV equipment health to ensure maximum uptime a nd user satisfaction.

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• Handle sensitive information with the highest level of confidentiality, discretion, and professionalism.

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• Provide exceptional customer service and maintain strong relationships with executives, leadership teams, and

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• business stakeholders.

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• Participate in continuous process improvement initiatives to enhance executive support and meeting room

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• experiences.

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• Serve as backup support during business-critical incidents and major executive events

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