Desktop Support Specialist
Technology
Job Description
Important information: To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com.
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Title: Computer Support (Infrastructure Engineer)
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Pay Rate: $27 per hour
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Location: Waterloo,IA, 50704
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Duration: Until 10/2027
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Type – W2 contract (No C2C)
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Engine Works 2nd Shift shift IT support 2:30p - 11p at EW site.
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Additional Information:
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- This is for one, 2nd shift position - will work ONSITE:
- There is a weekend On-Call rotation that these positions will be a part of
- OT is possible
- Metatarsals are required on the first day
- Some travel between Waterloo area locations is possible
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Job Description:
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- Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties
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Job Duties:
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- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
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Job Requirements:
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- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
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Education Requirements:
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- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
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