Network Operations Center Engineer
Job Description
The Network Operations Center (NOC) team within Networking Software is responsible for tier 1 support for software defined network services. You'll join a growing team of network operations engineers supporting client’s network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.
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Key job responsibilities
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- Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
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- Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
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- Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
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- Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
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- Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
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- Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
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- Collaborate with cross-functional teams including network, software, and security engineers
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Basic Qualifications
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- 4+ years of software development, or 4+ years of technical support experience
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- Experience scripting in modern program languages
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- Experience troubleshooting and debugging technical systems
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- Experience with network engineering for large-scale networks, including diagnosing network impacting issues
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- Knowledge of internet fundamentals and cloud computing concepts
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- Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level
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Preferred Qualifications
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- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience in SQL Server/MySQL and experience with automation and any version control tools
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- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
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- Experience with satellite-based telecommunication networking