Chief Information Officer

Job Description

Job Description

Chief Information Officer (CIO)

Position Summary

The Chief Information Officer (CIO) is a strategic and operational executive responsible for leading the organization’s enterprise-wide information technology strategy, cybersecurity, infrastructure, business systems, data and digital operations. The CIO ensures technology is aligned with organizational strategy and effectively supports business operations, mission delivery, growth, innovation, and long-term sustainability.

The CIO serves as a trusted advisor to the CEO and Senior Leadership Team, translating business priorities into technology strategies and solutions that improve operational efficiency, enhance the employee and customer experience, strengthen security, and enable data-driven decision-making.

The CIO will build and lead a high-performing technology team and foster a culture of accountability, continuous learning, innovation, service excellence, and technological confidence. The CIO will also identify opportunities to develop internal IT capabilities, strengthen career pathways, and upskill employees as technology continues to evolve. Aligned with Goodwill’s mission to remove barriers to employment, CIO will support skill development and upskilling in IT, expanding internal capabilities and career pathways. This role ensures technology supports both operational excel

This role will lead the integration and ongoing technology strategy for newly acquired business lines, including TCI, ensuring systems, infrastructure, cybersecurity, and technology practices are effectively integrated while maintaining operational continuity. In addition , this role is responsible for the oversight and leadership of our Facilities & Operations Management.

Minimum QualificationsEducation

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field required; Master’s degree preferred.

• Equivalent combination of education and relevant experience may be considered in lieu of a degree.

Experience

• Minimum of 10 years of progressive experience in information technology, with significant experience in IT leadership.

• Demonstrated experience developing and executing enterprise-wide technology strategies.

• Proven experience leading and developing teams in a multi-site, multi-functional organization.

• Demonstrated experience with cybersecurity, IT governance, risk management, data protection, and regulatory compliance.

• Experience leading technology implementations, digital transformation, systems integration, and organizational change.

• Experience managing IT budgets, capital investments, vendor relationships, contracts, and managed service providers.

• Experience supporting mergers, acquisitions, or integration of new business operations preferred.

• Strong understanding of enterprise infrastructure, cloud technologies, networks, business applications, cybersecurity, data management, and disaster recovery.

• Excellent interpersonal, communication, project management, and problem-solving skills, with the ability to effectively communicate complex technology issues to technical and non-technical audiences.

Licensure, Certification, and/or Registration

• Relevant IT certifications are preferred.

• Cybersecurity, information security, project management, or cloud certifications are a plus.

Salary - commensurate with experience

Essential ResponsibilitiesStrategic IT Leadership

• Develop, implement, and continuously evaluate a comprehensive enterprise IT strategy aligned with the organization’s strategic plan, mission, growth objectives, and operational priorities.

• Serve as the organization’s senior technology advisor to the CEO, Senior Leadership Team, and Board as appropriate.

• Translate organizational priorities and business needs into scalable, secure, and cost-effective technology solutions.

• Establish technology priorities, roadmaps, investment strategies, and performance measures.

• Identify emerging technologies and assess their potential to improve operations, enhance the customer and employee experience, increase productivity, and support mission delivery.

• Lead digital transformation initiatives and promote the effective use of technology throughout the organization.

• Establish and maintain appropriate IT governance, policies, standards, and decision-making processes.

Enterprise Technology & IT Operations

• Provide executive oversight of enterprise technology operations, including infrastructure, networks, cloud environments, business applications, hardware, telecommunications, end-user computing, and technical support.

• Ensure reliable, secure, scalable, and cost-effective technology services across all locations and business units.

• Establish service-level expectations and performance measures for IT operations and support.

• Oversee technology lifecycle management, including hardware, software, systems upgrades, licensing, and replacement planning.

• Ensure appropriate disaster recovery, business continuity, backup, and system recovery capabilities are maintained and regularly tested.

• Continuously evaluate IT processes and identify opportunities to automate, streamline, and improve operational efficiency.

Cybersecurity, Privacy & Compliance

• Establish and oversee an enterprise cybersecurity strategy designed to protect organizational data, systems, networks, employees, customers, and other stakeholders.

• Develop and maintain appropriate security policies, procedures, controls, and incident response protocols.

• Conduct regular cybersecurity and technology risk assessments and establish mitigation strategies.

• Ensure appropriate compliance with applicable regulatory, contractual, privacy, and industry requirements, including HIPAA, PCI, SOC, and other standards as applicable.

• Oversee cybersecurity awareness and training programs fo