Job Description
Job Description
Our organization is in search of a dedicated, career-focused Help Desk Specialist to become part of our Air Force / Space team at Nellis AFB.
The primary role of the Computer User Support Specialist is to assist with the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.
Key Responsibilities:
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Analytical Support: Utilize analytical techniques and procedures to assist clients, systems, and networks. Engage with users to assess hardware, software, and system functionalities.
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Network, User, and Systems Support: Identify, prioritize, and address reported issues, including the creation of network user accounts and email configuration.
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Helpdesk Support: Handle user inquiries, assess the required level of support, and escalate or route calls to the appropriate tiers (e.g., Tier 2, Tier 3).
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Troubleshooting: Offer assistance with account management, enterprise resource applications, server administration, networking, and application-related issues.
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Software/Hardware Issue Resolution: Diagnose and resolve software, hardware, and communication problems related to supported computer workstation systems and applications.
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Security and Monitoring: Conduct security patching, document corrective measures for issues, perform system audits, and continuously monitor systems, networks, and user activities.
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Hardware/Software Installation: Facilitate the installation and testing of hardware and software.
Minimum Qualifications:
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High School Diploma
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Over 2 years of relevant experience
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Current and valid DoD 8140 IAT-II certification
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Proven experience as a member of a full-service IT support team in a Windows AD environment.
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Experience collaborating within an IT support team, contributing to daily support tasks.
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Capability to resolve and provide solutions for IT requirements, supporting SCIF and corporate IT operations.
Clearance Requirements:
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Must possess a current/active TS/SCI clearance
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Willingness to undergo a polygraph examination
Physical Requirements:
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The individual in this role must be able to remain stationary for 50% of the time.
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Occasionally move around the office to access file cabinets, office equipment, or to communicate with colleagues, management, and clients through email, phone, or virtual communication, which may include delivering presentations.
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Must be capable of regularly lifting up to 50 lbs.