Associate, Systems Administrator II [ONSITE- BERWYN, PA]

Job Description

Job Description

About FIDx:

Based in Berwyn PA, FIDx is an innovative, award-winning WealthTech digital platform bringing advisors, firms, and the retirement products they want, together through our industry-changing technology. We provide a platform that allows financial advisors to fully integrate annuities into the advisory ecosystem which will ultimately better serve their clients. The digital space demands a forward-thinking and adaptive workplace. At FIDx, we are creating opportunities – both for our clients and our employees. To learn more, please visit our website at, fid-x.com.

Job Summary:

We are seeking an experienced Systems Administrator II to administer, maintain, and improve the organization’s IT infrastructure while serving as a primary technical escalation point for Level 1 Systems Administrators. This role will provide troubleshooting and technical guidance, take ownership of complex issues, and contribute to security initiatives, automation, process improvements, and the ongoing technical development of Level 1 Systems Administrators.

Key Responsibilities:

• Configure, deploy, and manage endpoints using Microsoft Intune / Endpoint Manager.
• Support Windows Autopilot deployments and manage application packaging and distribution.
• Implement and maintain compliance, Conditional Access, and security policies within Intune and Entra ID.
• Manage user accounts, groups, permissions, and access across Microsoft 365 and Entra ID.
• Administrate varying areas of Azure such as SQL accounts and access as needed.
• Monitor system and device performance and manage patching, updates, and endpoint security.
• Serve as the primary technical escalation point for Level 1 Systems Administrators, providing advanced troubleshooting and guidance on complex issues.
• Mentor and develop Level 1 Systems Administrators through hands-on guidance, knowledge sharing, and training on systems, processes, and troubleshooting techniques.
• Review escalated issues with Level 1 staff to identify learning opportunities and improve their ability to independently resolve future incidents.
• Develop and maintain technical documentation and troubleshooting procedures to support Level 1 staff and promote consistent issue resolution.
• Administer and support core IT infrastructure, including servers, networking, and cloud platforms.
• Support and lead IT projects, migrations, infrastructure upgrades, and process improvements.
• Contribute to IT security and compliance initiatives and help ensure organizational and regulatory requirements are met.

Skills & Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5+ years of IT experience with progressively responsible systems administration duties.
• Strong experience with Microsoft 365, Entra ID, Intune, Azure, and Windows administration.
• Experience troubleshooting complex endpoint, identity, cloud, application, and infrastructure issues.
• Working knowledge of networking, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Understanding of endpoint security, identity and access management, patching, and vulnerability remediation.
• Experience with PowerShell or similar tools for administration and automation.
• Ability to serve as a technical escalation resource and provide guidance to Level 1 Systems Administrators.
• Strong troubleshooting, documentation, communication, and organizational skills.
• Relevant Microsoft, CompTIA, or similar industry certifications are a plus.

Expected Hours of Work:

The work schedule for this position will be primarily Monday-Friday during typical business hours; however, based on the operational needs of this rapidly growing company, some work outside of typical business hours may be required. Our Berwyn office is currently open from Monday through Friday.

Work Environment:

This is a critical support role which requires significant personal on-site interactions with the FIDx teams as well as our clients and partners. The position fully operates within the Berwyn office environment.

Physical Demands:

This would require the ability to sit at a desk, frequent walking, bend or stand as necessary. Lifting and moving equipment weighing under 100 lbs is also possible.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Magis Capital Partners LLC, which provides management services to FIDx, is an equal opportunity employer and makes hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law. We are not able to sponsor Visas of any kind at this time.