Job Description
Job DescriptionWe are looking for an IT Support Specialist to provide dependable technical assistance for end users and client environments in New Jersey. This position is ideal for someone who can work independently, contribute effectively within a team, and step into daily support work with minimal ramp-up time. The role centers on desktop and Microsoft 365 support while also assisting with security issues, basic server needs, and on-site client service when required.
Responsibilities:
• Deliver technical support for users both remotely and at client locations within a reasonable local travel radius.
• Resolve issues involving Windows desktops, user workstations, and common operating system problems to keep employees productive.
• Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance.
• Investigate and remediate malware, virus, and other endpoint security incidents using sound troubleshooting practices.
• Assist with Windows Server problem resolution and perform basic repair or support tasks when server-related issues arise.
• Perform entry-level network setup and diagnostic work to identify connectivity problems and support stable infrastructure.
• Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up.
• Communicate clearly with users, prioritize issues appropriately, and escalate concerns when additional expertise is needed.