Information Technology Support Engineer

Job Description

Job Title – IT Support Engineer L3

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Role: IT Support Engineer – L3

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Duration: Initial 3 months / Ongoing

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Work Mode: Onsite

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Location: 14734 Friend Plaza, Springfield, NE 68059

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Job Responsibilities

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• Provide L3 technical support for hardware, software, and operating system issues.

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• Troubleshoot desktops, laptops, peripherals, and network connectivity.

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• Handle escalated incidents, ticketing, and SLA-based resolutions.

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• Support device configuration, imaging, software installation, and maintenance.

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• Diagnose and resolve Windows OS, TCP/IP, DNS, and DHCP issues.

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• Maintain technical documentation and update incident records.

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• Follow client security policies and ensure timely resolution of technical issues.

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Required Skills

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• Windows OS and desktop troubleshooting.

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• Hardware diagnostics, repair, and replacement.

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• Networking fundamentals: TCP/IP, DNS, DHCP, LAN, and Wi-Fi.

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• Desktop imaging, OS installation, and software deployment.

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• Active Directory and user account management.

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• IT ticketing systems, incident management, and SLA compliance.

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• Strong troubleshooting, communication, and customer service skills.

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Experience

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• Minimum 5–8 years of experience in IT support, desktop support, or technical support.

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• Experience handling escalated L2/L3 technical issues in an enterprise environment.

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• Hands-on experience with hardware troubleshooting, Windows OS, and networking.

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Education

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• Bachelor's degree in information technology, Computer Science, or a related field preferred.

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• Diploma or associate degree in IT or a related discipline may be considered.

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• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are an advantage.

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