Job Description
Job Description
Fast. Friendly. Fun. Here to Serve.
Overview
We’re not your typical IT team — we’re fast, friendly, and fun, with a “here to serve” mentality. Our mission is simple: keep technology running smoothly so our teams can do their best work every day. As a Technical Support Analyst, you’ll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You’ll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services — all while creating a positive, people-first experience.
Responsibilities
- Be the first point of contact: Provide friendly, empathetic tier-1 support for end-users, troubleshooting everyday hardware, software, and connectivity issues.
- Work alongside senior team members to assist in maintaining networks, servers, and cloud platforms (Windows, macOS, Google Workspace).
- Assist with basic user provisioning, password resets, and access requests within Active Directory and identity systems.
- Help manage the hardware lifecycle—imaging laptops, setting up workstations, and assisting with software installations.
- Help create and update clear internal documentation and "how-to" guides for standard IT processes.
- Partner cross-functionally across teams to ensure a seamless, dependable, and friendly IT service experience.
WE’RE ON THE MOVE!