Help Desk / Level 1 IT Support Engineer
Job Description
Job Description
Job Summary
Are you looking to advance your career in IT (Information Technology)? We are looking for an entry-level candidate with at least 6 months of experience working a helpdesk providing end-user support.
We are an established IT firm in the DFW area, and we are seeking an Entry-Level Support Engineer to join our team. The successful candidate will work with our enterprise team providing IT support. This position will assist our clients to solve technical support issues, provide remote and on-site support to our client, and work with our deployment team to implement new technologies.
For the right candidate, this position provides for upward mobility. If you are ambitious and eager to learn, then this position is the first step towards a long and rewarding career in the field of IT.
Position Details
- Job Type: Full-time
- Compensation: Salaried (Competitive salary)
- Benefits: Includes a comprehensive benefits package
- Communication: Verbal and written communications skills are a must as you will be communicating with c-level and end users.
Core Responsibilities
- Assist users with technical issues and “how to” questions.
- Provide diagnostic remediation of desktops and printers.
- Handle installation and configuration of hardware and software systems.
- Write clear and concise documentation and instructions.
- Manage and prioritize multiple tasks in a fast-paced environment and under pressure.
- Participate in an on-call rotation.
- Focus on continuous improvement, keeping current on new technology, industry trends, and threats.
Qualifications & Experience
- Experience: 6 months+ Level 1 with desktop, AD user account management, O365, and application support.
- Helpdesk Knowledge: Knowledge of Desktop operating systems, productivity applications such as MS Office, password resets, basic computer hardware, and printer operation.
- Technical Skills: Experience with diagnostic, repair, and installation of Windows Systems and application software.
Education & Certifications
- Education: Associates or Specialized Training in relevant Course work.
- Preferred Certifications: A+ or equivalent.
\nCompany Description
Custom Information Services (CIS) is an IT Managed Services Provider (MSP) & Business Applications (MS Dynamics GP) Consulting Firm located in Arlington, Texas since 1989. We are looking for exceptional employees to join our team.
We offer competitive starting salaries with an exceptional benefits package available. CIS offers 401K, health, vision, and dental benefits. Salary is very competitive within the industry and commensurate with skills and experience.
We also have room for significant career advancement.
Company Description
Custom Information Services (CIS) is an IT Managed Services Provider (MSP) & Business Applications (MS Dynamics GP) Consulting Firm located in Arlington, Texas since 1989. We are looking for exceptional employees to join our team.\nWe offer competitive starting salaries with an exceptional benefits package available. CIS offers 401K, health, vision, and dental benefits. Salary is very competitive within the industry and commensurate with skills and experience.\nWe also have room for significant career advancement.