Job Description
ABOUT ISG
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ISG is a full-service market research and consulting firm. We help clients make confident decisions by designing, fielding, and delivering research across quantitative and qualitative methods — from proposal through data collection, analysis, and reporting. [Customize this paragraph with your standard company description.]
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ABOUT THE ROLE
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We're looking for a Project Admin to be the connective tissue between our Operations and Account Management teams. This is a true “doer” role: one day you might be formatting a proposal and updating a bid tracker, the next you're confirming participants for a study in the field or updating a Monday.com board. If you love keeping a lot of moving pieces organized, catching the thing that's about to fall through the cracks, and being the person people count on to follow through, this role was built for you.
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You'll work closely with both our Operations team and our Account Management team, with real visibility into how projects move from proposal to delivery.
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WHAT YOU'LL DO
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Supporting Account Management
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• Bid & Proposal Support: Preparing bid templates, updating standard assumptions and pricing grids, formatting proposals, maintaining bid folders, and tracking outstanding bids and deadlines.
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• Project Setup & Tracking: Setting up and updating Monday.com, maintaining project documentation, tracking timelines and deliverables, and flagging items requiring AM attention.
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• Recruitment Coordination: Sending and collecting confirmation/validation details, conducting confirmation calls, tracking scheduled participants, and coordinating cancellations, no-shows, and reschedules.
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• Client & Project Follow-Up: Drafting routine status updates, following up on missing materials, sample, schedules, and other outstanding items, and helping ensure nothing falls through the cracks.
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• CRM & Business Development Administration: Updating CRM records, logging new opportunities and bid wins, maintaining contact information, and tracking follow-ups.
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• Billing & Incentive Administration: Preparing invoices, tracking projects ready for invoicing, coordinating incentive/gratuity information, sending incentives, and following up on outstanding administrative items.
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• AM/Ops Coordination: Working closely with Account Management and Operations to keep projects moving, communicating changes, tracking action items, and ensuring smooth handoffs between teams.
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• General AM Administrative Support: Organizing project files, updating trackers and grids, preparing materials for meetings, and handling routine project-related emails and administrative tasks.
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Supporting Operations / Field & Recruit
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• Fielding Project Support: Setting up and maintaining Monday.com boards for active fielding projects, tracking quotas and completes, and flagging items that need the Field & Recruit Manager's attention.
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• Data Collection Support: Monitoring fielding progress across phone, online, and panel modes, logging issues as they come up, and helping maintain QA documentation.
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• Scheduling & Capacity Support: Helping track caller/interviewer schedules and flagging staffing or capacity gaps to the Field & Recruit Manager.
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• Administrative Backup: Providing day-to-day backup support to the Field & Recruit Manager on routine tasks, tracking, and documentation.
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WHAT YOU'LL BRING
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• Strong organizational skills and the ability to juggle multiple projects and deadlines at once without dropping the ball.
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• Excellent written and verbal communication — comfortable following up with clients, vendors, and internal team members professionally.
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• Proficiency in Microsoft Office (especially Excel and Word), and comfort learning new software quickly.
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• Experience with project-management tools is a plus (we use Monday.com).
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• Experience with CRM systems is a plus.
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• Detail-oriented, dependable, and proactive — you spot what's about to fall through the cracks before it does.
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• Comfortable making routine confirmation and coordination phone calls.
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• A genuine “doer” mentality: happy to move between bid support, billing admin, and fielding logistics in the same day.
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• Experience with AI tools (e.g., Claude, ChatGPT) for everyday work is a plus.
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• Market research or professional-services industry experience is a plus, but not required.
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• Comfortable starting in a contract role, with genuine interest in converting to a permanent position.
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WHY THIS ROLE
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• A high-visibility seat working directly with both our Operations and Account Management leadership.
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• Real variety — no two days look the same.
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• A foundational role at a firm that's actively modernizing how it works.
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• Room to grow as the role — and the company — evolve.