Job Description
Our client, a growing telecom infrastructure company, is looking for a NetSuite Applications Manager to serve as the primary administrator and subject-matter expert for their NetSuite environment while helping lead the strategy, roadmap, and day-to-day operation of the broader business applications portfolio. NetSuite will be the primary focus of this position, requiring hands-on administration, configuration, troubleshooting, process improvement, and user support. This individual will partner with stakeholders across Finance, Operations, Sales, and Product to understand business needs, improve processes, and deliver scalable technology solutions. This is a hybrid position based in Pittsburgh. Candidates must be able to come to the office an average of once per week.
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Key Job Responsibilities
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• Serve as primary NetSuite administrator and internal subject-matter expert.
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• Manage NetSuite configuration, roles and permissions, workflows, forms, fields, saved searches, dashboards, reports, and related administrative functions.
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• Troubleshoot system issues, respond to user needs, and coordinate escalations with NetSuite or third-party support partners when necessary.
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• Partner with Finance and other business teams to understand requirements and improve the use of NetSuite across business processes.
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• Monitor system performance, data integrity, user access, platform health, and readiness for NetSuite releases and updates.
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• Identify opportunities to improve processes through NetSuite enhancements, workflow automation, reporting, and system integrations.
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• Own the multi-year roadmap and strategy for SaaS applications and business systems portfolio, balancing new capabilities, operational reliability, and technical debt.
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• Lead and mentor business systems analysts and administrators, establishing standards for documentation, governance, and operational excellence.
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• Collaborate with internal teams and vendors to implement system enhancements, integrations, and new technology solutions.
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• Develop and maintain system documentation, workflows, governance standards, training resources, and administrative best practices.
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Required Skills and Abilities
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• Significant hands-on experience administering NetSuite in a business-critical environment.
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• Experience with NetSuite configuration, roles and permissions, workflows, saved searches, dashboards, reporting, data management, and system integrations.
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• Demonstrated experience leading a SaaS or business applications portfolio, including roadmap ownership, vendor strategy, and team leadership.
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• Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions.
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• Strong analytical, troubleshooting, and problem-solving skills.
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• Ability to manage multiple systems, projects, and stakeholder priorities simultaneously.
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• Excellent communication and collaboration skills across technical and non-technical teams.
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• Experience working with vendors, third-party providers, or managed service partners.
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• Experience with data warehouse platforms, reporting systems, or business intelligence tools.
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• Familiarity with governance, compliance, access management, and operational process controls.
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• Experience with workflow automation, system integrations, or API-driven platforms.
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Education and Experience
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• Bachelor’s degree in Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent professional experience supporting enterprise business systems.
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• Seven or more years of experience in business systems, SaaS administration, or enterprise applications, including substantial hands-on NetSuite administration experience.
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• At least two years of experience leading a project team or owning an enterprise platform or applications portfolio end to end.