Job Description
Job DescriptionJob Summary
We are seeking a customer-focused Desktop Support Technician to provide technical support for end users in a Windows-based environment. This role is responsible for installing, configuring, maintaining, and troubleshooting computer hardware, software, peripherals, networking equipment, and audio/visual technologies. The ideal candidate will have strong technical troubleshooting skills, excellent customer service abilities, and experience supporting enterprise desktop technologies.
Key Responsibilities
- Provide desktop and phone-based technical support for end users, ensuring timely resolution of hardware and software issues.
- Install, configure, maintain, and troubleshoot Windows workstations, laptops, printers, scanners, and other peripherals.
- Deploy and support desktop hardware, operating systems, and business applications.
- Configure and support audio/visual equipment, including conference room technology and video conferencing platforms.
- Troubleshoot hardware, software, network connectivity, and user-access issues.
- Perform workstation setup, equipment moves, adds, and changes.
- Support user account administration and access management activities.
- Assist with maintenance and support of Local Area Network (LAN) and Wide Area Network (WAN) environments.
- Provide support for remote access technologies and Remote Desktop Services.
- Escalate complex technical issues to appropriate infrastructure teams when necessary.
- Assist with implementation of infrastructure hardware and technology upgrades.
- Support cybersecurity initiatives, endpoint security tools, and compliance policies.
- Maintain accurate ticket documentation, asset inventories, and technical procedures.
- Deliver professional customer service while communicating technical information to non-technical users.
Required Qualifications
- Associate's Degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Experience providing phone, remote, and in-person technical support.
- Experience supporting desktop hardware, software, and operating systems.
- Experience installing, configuring, upgrading, and troubleshooting:
- Windows workstations
- Printers
- Scanners
- Monitors
- Mobile devices
- Other desktop peripherals
- Strong troubleshooting and problem-solving skills.
- Knowledge of computer hardware, operating systems, and end-user technologies.
- Understanding of basic networking concepts, including TCP/IP, LAN, and WAN technologies.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
Preferred Qualifications
- Experience supporting Microsoft Windows Server environments.
- Experience with Active Directory administration and Group Policy management.
- Experience supporting Remote Desktop Services (RDS) / Terminal Services.
- Experience troubleshooting and maintaining Local Area Networks.
- Experience supporting audio/visual equipment and video conferencing technologies.
- Exposure to cybersecurity best practices and endpoint security solutions.
- Experience working in enterprise or government environments.
Technical Environment
- Windows 10/11
- Windows Server
- Active Directory
- Group Policy
- Remote Desktop Services (RDS)
- Microsoft Office / Microsoft 365
- Printers & Scanners
- LAN/WAN Networking
- Video Conferencing Solutions
- Audio/Visual Equipment
- Endpoint Security Tools
Ideal Candidate
The ideal candidate is a hands-on IT professional with strong desktop support experience, excellent troubleshooting abilities, and a commitment to delivering outstanding customer service. They are comfortable supporting a variety of hardware, software, networking, and audiovisual technologies while maintaining a high level of professionalism in a fast-paced environment.
Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Madison, WI.
Application Deadline
This position is anticipated to close on Oct 24, 2026.
Workplace Type
This is a fully onsite position in Madison,WI.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.