Job Description
Job DescriptionDescription:
Provide reliable Level 1 IT support and administrative coordination to ensure team members are effectively onboarded, supported, and equipped with the technology and system access needed to perform their roles. This position focuses on end-user support, account and license administration, and maintaining accurate IT documentation and processes.
Requirements:
Level 1 IT Support
· Serve as the first point of contact for IT-related questions and issues.
· Provide basic troubleshooting for hardware, software, printers, and mobile devices.
· Assist users with common application issues, including email, collaboration tools, and business systems.
· Escalate complex or unresolved issues to higher-level IT staff as appropriate.
· Coordinate MSP and vendor tickets, appointments, user communications, and resolution follow-up
· Serve as a technical resource for equipment maintenance issues.
· Deliver friendly, timely, and professional customer service to all users.
Onboarding & Offboarding Support
· Coordinate IT onboarding for new hires, including system access, equipment setup, and basic orientation.
· Prepare and deploy laptops, peripherals, and mobile devices for new team members.
· Assist with IT offboarding by disabling accounts, reclaiming equipment, and following security procedures.
· Maintain onboarding and offboarding checklists to ensure consistency and compliance.
License & Account Administration
· Assist with provisioning, modifying, and deactivating user accounts across systems.
· Maintain accurate records of assigned equipment, licenses, and system access.
· Support compliance with company IT policies and security standards.
Accountability
· Maintain accurate and up-to-date IT records, documentation, and asset tracking.
· Ensure onboarding and offboarding processes are completed accurately and on time.
· Log, track, and update support requests within the IT ticketing system.
· Follow established IT policies, procedures, and security protocols.
Expectations
· Provide consistent, high-quality customer service to internal users.
· Communicate clearly and professionally with both technical and non-technical team members.
· Demonstrate attention to detail when managing accounts, licenses, and documentation.
· Effectively manage multiple requests and shifting priorities.
· Actively seek to improve IT processes, documentation, and user experience.
· Promote Garman’s Mission, Vision, and Values in all interactions.
· Conduct all work with integrity, professionalism, and respect.