Job Description
Job Description
About HR Legacy Commercial
At HR Legacy Commercial, we believe people come first, character matters, and leadership is demonstrated through service. Our mission extends beyond managing properties—we are committed to creating safe, welcoming, and well-maintained communities where residents feel respected, valued, and heard.
We operate with a servant-leadership mindset, emphasizing integrity, accountability, transparency, professionalism, and compassion. We believe that how we treat people is just as important as the results we deliver.
We hire for character, develop for excellence, and expect every employee to lead with respect and integrity.
Position Summary
Leads day-to-day janitorial and maintenance operations across assigned public and affordable housing properties, directing team to keep buildings, common areas, grounds, and vacant units clean, safe, sanitary, and resident-ready.
Primary Responsibilities
• Directs Janitor/Porter staff and Maintenance Technicians; assign daily work, set cleaning and service priorities, inspect quality, provide training, and give coaching and performance feedback to the Maintenance Supervisor.
• Plan and schedule routine cleaning, trash and recycling removal, floor care, restroom sanitation, grounds and entryway upkeep, snow and ice removal, and vacant-unit turn cleaning; adjust schedules for coverage and emergencies.
• Conduct regular inspections of common areas, buildings, and grounds; track deficiencies, verify corrective work is completed, and report recurring conditions, repair needs, and hazards to the Maintenance Supervisor.
• Monitor cleaning supplies, chemicals, equipment, and personal protective equipment; place or recommend orders within delegated authority, and keep floor machines and custodial equipment clean, maintained, and safely stored.
• Enforce safety procedures, chemical handling and Safety Data Sheet requirements, OSHA-related practices, key/access controls, and company and client standards; train staff on proper techniques, equipment use, and unit-entry procedures.
• Perform and oversee general building repairs and minor maintenance, including plumbing (clogs, leaks, faucets, toilets), basic electrical (switches, outlets, fixtures, lighting), drywall patching, painting, doors, locks, hardware, flooring, and appliance and HVAC troubleshooting within training and authorization.
• Work alongside Maintenance Technicians on work orders, unit turns, and inspection deficiencies; diagnose problems, advise on repair approach, and determine when issues must be escalated to the Maintenance Supervisor or a licensed vendor.
• Provide courteous, professional service to residents; respond promptly to service requests and approved emergency calls, explain repair status and timelines, resolve concerns or escalate them, and follow unit-entry, notice, and key-control procedures.
• Act as a team player and role model: collaborate with Maintenance Technicians, janitors, leasing, and property management staff; share workload and cover shifts as needed; communicate clearly at shift start and end; and foster a respectful, safety-minded team culture.
• Complete work-order and inspection documentation accurately, including notes, photos, parts used, and completion times, and review team records for completeness before submitting them to the Maintenance Supervisor.
Additional Duties: Performs other duties, special projects, coverage assignments, and responsibilities as needed or assigned to support property, resident, client, and organizational needs.
Required Qualifications
• High school diploma or equivalent.
• Three or more years of building-maintenance or janitorial experience, including at least one year in a lead or supervisory capacity.
• Working knowledge of building repair trades (plumbing, electrical, carpentry, drywall and painting, flooring, appliances, door and lock hardware, basic HVAC) and of commercial cleaning, floor care, and safe chemical handling; able to diagnose common problems, use tools safely, and direct Maintenance Technicians and janitors.
• Basic computer literacy for work-order systems, mobile applications, email, and timekeeping.
• Strong customer service skills with residents, including handling complaints and respecting privacy and unit-entry rules; team player who leads by example and communicates clearly with staff.
Preferred Qualifications
• Five or more years of building-maintenance or janitorial experience, including at least two years supervising a team (scheduling, assigning work, performance reviews, hiring, training, and corrective action).
• Two or more years of multifamily or public and affordable housing maintenance or janitorial experience.
• One or more years managing work-order backlogs, preventive maintenance schedules, inventory, budgets or purchasing, vendors and contractors, and inspections.
• Vocational or trade training; OSHA, hazard communication, bloodborne pathogen, lead-safe, CPR/First Aid, or similar safety or custodial certifications.
Core Competencies
Resident and customer service; professional communication; leadership and team coaching; sound judgment; confidentiality; teamwork; organization; documentation accuracy; problem-solving; cultural responsiveness, basic computer skills; and commitment to Fair Housing, ethical conduct, and respectful treatment of residents, applicants, coworkers, vendors, and community partners.
Work Environment & Expectations
This is an on-site position. Our normal business hours are 7 a.m. to 5:00 p.m., Monday through Friday; some Saturdays are required based on operational, resident, leasing, maintenance, program, inspection, or property needs. This position may require local travel between Company-managed properties and other approved work sites in the Chicago area. Work may be performed in office, property, community, and/or building environments and requires regular standing, walking, bending, climbing, and lifting of heavy or bulky items, and exposure to cleaning chemicals, weather, and noise.
The employee must be able to perform the essential functions of the position, with or without reasonable accommodation. Regular attendance, timely documentation, compliance with safety and confidentiality requirements, and professional conduct are essential.
Core Competencies
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-Character & Integrity: Demonstrates honesty, ethical conduct, sound judgment, and personal accountability.
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-People-First Leadership: Prioritizes the well-being, dignity, and respectful treatment of residents and employees.
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-Emotional Intelligence: Maintains professionalism, patience, and self-control in difficult situations.
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-Servant Leadership: Leads through support, collaboration, humility, and a commitment to helping others succeed.
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-Resident & Customer Service: Listens actively, responds promptly, and works toward practical solutions.
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-Operational Excellence: Demonstrates strong property operations, financial awareness, compliance, organization, and follow-through.
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Professional Communication: Communicates clearly, transparently, respectfully, and consistently.
Benefits
Medical, Dental, Vision, Paid Time Off (PTO), and Holiday Pay, subject to plan terms and eligibility requirements. Benefits are subject to the terms, conditions, waiting periods, and eligibility provisions of applicable plans and policies.
Our Commitment to Character & Service
At HR Legacy Commercial, we believe character is not optional—it is the foundation of leadership.
We recognize that property management can be demanding and that difficult situations will arise. However, we expect every team member to respond with professionalism, respect, and a solutions-oriented attitude.
We do not expect perfection, but we do expect professionalism, accountability, integrity, and a genuine commitment to serving people.
Our standard is simple: Put people first. Lead with character. Serve with integrity. Deliver with excellence.