Telephone Operator/MA float

Job Description

Job DescriptionBenefits:

• 401(k)
• Free food & snacks
• Paid time off

Expanding Musculoskeletal & Sports Medicine Clinic in Brentwood is seeking an energetic, organized, and patient-focused Telephnone/Operator/MA float/Accounts Receivable to be the welcoming face of our practice. The days to work are M-F with Friday being a 1/2 day. Will have to float to Mount Juliet on Wednesdays and Thursdays to do Accounts Receivable.

What Youll Do:

• Greet patients with a warm, professional smile and create a positive first impression
• Manage a fast-paced schedule: check-ins, check-outs, appointment scheduling, and phone calls
• Verify insurance, collect co-pays, and handle patient billing questions
• Coordinate with physicians, physical therapists, and clinical staff to keep the day running smoothly
• Maintain accurate patient records in our EMR system (experience with [AthenaHealth, Epic, eClinicalWorks, etc.] a plus)
• Assist with light administrative tasks (scanning, faxing, referral coordination)
• ECW a plus

Who You Are:

• Friendly, calm under pressure, and genuinely enjoy helping people
• Able to multitask in a busy environment without dropping the ball
• Excellent phone etiquette and communication skills
• At least 12 years of medical front desk experience (orthopedics, physical therapy, or sports medicine experience strongly preferred)
• Proficient with computers and comfortable learning new software quickly
• Reliable, punctual, and a true team player